Macbook Pro 16" with AMD Radeon Pro 5500m 8Gb Gpu problem with Photoshop and Lightroom

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Hello,

 

I have a problem with Photoshop and Lightroom that I have a blurred image when I fit the image (cmd-0). It occurs at all zoom levels between 12.5, 16.7, 25, 33.3, ....I have a MacBook Pro 16"  with AMD Radeon Pro 5500M 8 GB and 32Gb RAM. I contacted Adobe and described the problem. I was asked to turn off use graphics processor. The problem was solved! Also for Adobe Support! But it was immediately clear to me that this cannot be the solution. So I have a massive drop in performance. When asked about the support, I got the answer that it is a hardware problem of the graphics card and not from photoshop! Strangely, e.g. Luminar 4 from Skylum flawlessly and that uses the graphics processor more intensely than Photoshop! Geekbench Gpu test over 26000 points. I would say the graphics card works as it should and Adobe is unable to solve the problem and blames Apple! All programs work, Photoshop does not  But the hardware is to blame ... Who has similar problems or a solution to the problem? Since the laptop is new I will also contact Apple and let's see how they react to the statement from Adobe that the hardware of the Macbook is the problem.

 greetings stefan

Here is the link to my case at Adobe: https://community.adobe.com/t5/photoshop/macbook-pro-16-quot-with-amd-radeon-pro-5500m-8gb-gpu-problem-with-photoshop/m-p/11267690?page=1&profile.language=de
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Stefan Huber

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Posted 1 month ago

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Andrew Rodney

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It's your hardware and this is quite common plus not all software access the GPU's the same way or at all. Solutions: turn off (that's why the option exists) or replace the GPU.
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Stefan Huber

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Thank you for your answer!  Unfortunately, this is not satisfactory ... Photoshop should work with a laptop in this price range. Replacing the GPU is not possible and without hardware acceleration it is a pain!  If that doesn't fix it, I'm forced to switch to Windows. I thought Apple was the better choice for Photoshop ... Then in the future I will no longer throw the money into Apple's throat.  For Photoshop and Lightroom I have this expensive device.  But who is the fault now, is it Apple or Adobe's fault?
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Andrew Rodney

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ADM is at fault. Windows is not immune either. But whatever....
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Stefan Huber

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I don't care if the fault is with AMD. For a car, I also complain to the manufacturer of the car and not to the manufacturer of the component that is broken. I know that the macbook is not a damage defect. But you know what I mean. Apple has to take care of that! I can configure a Windows computer at least according to my needs ...
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Andrew Rodney

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“If you spend five minutes complaining, you have just wasted five minutes.” Anonymous
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Dave Grainger

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@stefan Huber: You wrote " Unfortunately, this is not satisfactory ... Photoshop should work with a laptop in this price range. "

That is akin to saying that, were one to buy a high end very costly elephant rifle, that since it was expensive, it should serve to trim the edges of your lawn?

There are some video circuits that do have a problem with some programs but not others.

Denial that this might be the cause of the problem will only prevent you from resolving the issue. One must not reject any possibility out of hand simply because one already owns the suspect component.  Others have already learned that certain GPUs that work with other software do not work with all software.
A closed mind will not gain knowledge.

Here is what you will find by doing you research:

"The AMD 5500M is not supported by Adobe and there is no clear answer as to whether or not they will make it compatible with their software. The only solution is to shut off the GPU in the Performance section of Preferences as well as in CAMERA RAW."
(Edited)
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Stefan Huber

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Of course you can say that even if something is expensive, it doesn't have to be able to do everything, but Apple is actually for creative, at least that was it. You might expect Apple to build laptops on which software like Photoshop works!  I believe that many who buy such a device in this price range use Adobe products.  I have 2 friends who would have liked to buy this macbook, but because of my problems they do not. It is a shame because it is a great device. On the other hand, it should be of interest for Adobe that their software on such widely used devices  running.  Adobe's luck is that there are no real alternatives. Next time I buy a computer, I will configure a device that fits Photoshop, which is unfortunately no longer a Mac.  But maybe apple or adobe will still be able to run in the near future. I understand where you mean, if it doesn't work then you have to compromise. But without GPU, Photoshop is very slow and limited by its functions!  So not acceptable to me.  If there is no solution, the Macbook is sold and replaced with a suitable device.  But I still hope that the problem can be solved! In any case, many thanks for the information and your participation!
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Andrew Rodney

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Again, if you really want to blame someone, blame not Apple or Adobe but ADM. 
You now know how to fix the issue for the time being. That's about all we can do to help you out. 
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Stefan Huber

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I don't see that I should blame AMD. Apple was not forced to use this card. So they made a bad choice. In this case, I can only blame the manufacturer of the laptop. I realize that there is no solution. Should I now keep the problem silent. It should be discussed so that Adobe or Apple become aware and change something.
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Dave Grainger

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Stefan: YOU made a bad choice. Apple does not dictate what software has to be used by a buyer of their machines. It is incumbent on the COMPUTER PURCHASER to do "due diligence" in selecting their configuration.

Not appropriate to require an other-than-self villain as cause of one's errors, no matter how ill informed that error was in the making.
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Dave Grainger

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The AMD 5500M is not supported by Adobe and there is no clear answer as to whether or not they will make it compatible with their software. The only solution is to shut off the GPU in the Performance section of Preferences as well as in CAMERA RAW.
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Dave Grainger

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accidental double post of that last
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Andrew Rodney

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So I've got zero issues on my (last released) 15" MacBook Pro using the Intel UHD/Radeon Pro Vega. Newer MacBook Pro, newer card, life on the bleeding edge with NEW hardware. Not that this will aid the OP. What he might try is going into System Preferences and turning off Automatic Graphic Switching but I wouldn't hold out much that this will work but worth a try. 
GPU issues have been an issue for years. We hope to offload processing intensive work to that chip but they vary massively and cause all kinds of issues hence again, why there is a check box to turn them off. 
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Dave Grainger

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@Stefan Huber: It is not Apple that is the problem, but rather the AMD Video circuit inside that particular MacBook. As Andrew Rodney points out, he has a MacBook Pro with a different GPU which does not have the problem. What you could do when deciding to replace the computer is to get a very specific components  list and check the GPU before buying.

I know that PC makers of all stripes make very frequent changes of components; you can during the ordering / purchase require specific things.  I use Windows / Intel computers and get down to minutia when I add a computer or replace one...

I use that platform solely because my multi decade long business focused on using PCs as workstations in an environment of customers who had, in many cases,  Netware based server-client network needs and application specific proprietary software. I have no prejudice one way or the other regarding Apple vs Wintel systems other than the huge difference in price.

Fixing the problem using your current machine is just not going to happen, as removing a motherboard level component for replacement is not a practical thing to do. Perhaps you could resell yours and buy another?
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Stefan Huber

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I have to agree with you, I made a bad choice with the overpriced Macbook. At least I can use it to post comments in an internet forum! :-D

Your statement is interesting! So it's a hardware problem and no driver update or software update will ever help me with this problem !? Is that correct?
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Dave Grainger

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Stefan Huber:  Correct. Sorry that it is an expensive problem; I too have done things without knowing what I didn't know, and had to retrace my steps, usually lugging my wallet.
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Andrew Rodney

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At this time being, that's correct. You were told how to fix the issue. You have two options; disable the card or replace the card or MacBook. 
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Stefan Huber

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Ok, thank you for the (unpleasant) answers, but now I know. Adobe itself said that it is a driver problem and Apple has to fix it. But I'm afraid you're right. I didn't want to know more! At least that helps me!