Mac crashes while editing photos online on photoshop.com

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  • Problem
  • Updated 6 years ago
  • Not a Problem
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I noticed that when I use my i-mac on photoshop.com to edit my photos online sometimes the computer crashes. If I use firefox the computer goes black and I have to shut down. With safari the video freezes and does not take any command.

Could these problems be attributed to an incompatibility with snow leopard 10.6.8?

I hope your answers will help me to understand the origin of my i-mac's problems.

Thanks

Ersilia
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Ersilia F

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  • frustrated

Posted 6 years ago

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Chris Cox

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If the whole computer crashes - you're looking at some kind of hardware issue.

The "goes black" and "video freezes" most likely mean something with the GPU, but could also be caused by the CPU locking up, or the system shutting down due to a thermal problem (overheating) or a power supply problem.

Most common causes would be bad RAM, bad motherboard, bad GPU, bad CPU, and bad power supply.

Sounds like you need to take the machine in for service - and tell them all the symptoms so they don't try to blame it on software.
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Ersilia F

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Thank you very much for your quick reply.

From April Apple is trying to find the origin of my problem. They made several substitutions such as hard disk, video card, mouse usb and the LCD display. Now the hardware is almost new! But the problem persists.

Before the computer crashes, it actually becomes really hot. Apple says that it is normal to get warm .... For a long time they run diagnostic programs, but they have never been able to understand what is causing the blockage.

I will send them your answer. Perhaps it is a good hint and they can work on it.

Thank you again!
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Ersilia F

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Hi Chris!

I turned your answer to Apple. They now ask me what are the minimum requirements necessary to use the online editing of photoshop.com and if there is a browser more compatible than others.

Currently I use both Firefox and Safari. Perhaps is Lion better than Snow Leopard?

The doubt of Apple is that my machine may not be powerful enough for your software.

They also suggested me to eventually use a partition with windows. On my old hard disk I had Fusion with Windows XP on which I run a graphics program that was not compatible with MAC. Would it be better to do my photo editing using this part of the computer?

Thank you for your patience and the time devoted to my problem!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Chris Cox

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It's not a matter of the machine not being powerful enough -- if the machine shuts down, reboots, or hangs while running software: the cause is still bad hardware, bad OS code, or bad low level driver code.

Photoshop.com runs in your browser, and shouldn't really tax the machine - but it sounds like you might have a bad GPU or VRAM in that machine.
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Ersilia F

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Just a short update. Apple insists that the problem is not to be found in their product, but it depends on third parties. The new suspect is now the internet connection...

Thank you for your support!

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