Camera Raw 12.0: Not compatible with macOS 10.12 and earlier

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  • Problem
  • Updated 1 week ago
  • In Progress
  • (Edited)
It seems the Creative Desktop Application is offering the camera raw 12.0 update to users with photoshop cc and Mac OS X El Capitan, even though camera raw 12.0 is not compatible and thus causing major headaches for those that thought, look a camera raw update, only to find said update doesn't work and no way to revert back to camera raw 11.4.1 because even though the creative desktop application installed camera raw 11.4.1 in a previous update, the camera raw installer 11.4.1 from here doesn't work.https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

I know all this to be true, since i have a system running El Capitan and photoshop cc 2018.


https://community.adobe.com/t5/Photoshop/Upgraded-camera-raw-now-can-t-use-photoshop/td-p/10714349

https://community.adobe.com/t5/Photoshop/Can-t-reinstall-photoshop-cc2019-for-OSX-10-11-6/td-p/10714...

https://community.adobe.com/t5/Camera-Raw/Unable-to-open-RAW-files-after-the-Camera-RAW-update-to-12...

https://community.adobe.com/t5/Photoshop/Adobe-PS-CC-no-longer-recognizes-RAW-Sony-files/m-p/1071374...
Photo of JEA

JEA

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Posted 1 week ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
We've updated 12.0 in Creative Cloud desktop app so it won't be installed on unsupported OSes (macOS 10.11 and macOS 10.12). Note: The update is listed as 12.0.1, but when installed still shows 12.0.0 (322) as the version.

If you accidentally installed 12.0 on macOS 10.11 or macOS 10.12, install 11.4.1 from here: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html. Make sure you have all instances of Photoshop (and apps that use Camera Raw) shutdown. Run the installer and then relaunch Photoshop.