Lightroom Classic: Crashes on importing from iPhone with Catalina

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  • Problem
  • Updated 4 weeks ago
  • Solved
  • (Edited)
Today I found a new problem.
After connecting my new iPhone 11 Pro with the iMac (Catalina) in order to import photos using LR Classic the application closed suddenly.
After reopen LR I tried again and the message was "no photos found" !
Using a SD card nothing happens but with the Iphone (iOS 13.2) LR close suddenly !Note: This conversation was created from a reply on: Lightroom Classic: Fails to import photos and stalls out on macOS 10.15 Catalina.
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António Leitão Marques

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Posted 4 months ago

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Gary Winters

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Just got the same problem! LR crashed after selecting photos to import. Reopened LR, says there are no photos on the iPhone. Anyone? 
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Rikk Flohr, Official Rep

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We are aware of this issue and have a fix coming in the next Lightroom Classic update.
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Rikk Flohr, Official Rep

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This should be resolved by the 9.1 update released earlier today. Please give it a try and let us know if you still see the issue after updating.  Thank you for your patience!
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Nancy Hinckley

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I am having the same issue trying to import from iPhone X.  i have done this many times before without a problem but now Lightroom keeps hanging up, won't import, and keeps crashing.   I have installed the 9.1 update that was mentioned.   

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Rikk Flohr, Official Rep

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Nancy,

I do not find any crash reports under your email address (used on this forum). Have you been submitting the crash reports?  Are they Apple or Adobe crash reports?
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Nancy Hinckley

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I submitted a crash report this morning to Adobe. Yes, with this email. Thank you.
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gary winters

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I'm happy to report that, for me at least, the update solved the problem. Just imported 1,100 photos from my phone to LR successfully. Now, if only Apple would make it easier to delete all of them quickly from the phone!