LightRoom CC continually crashes on MacOS 10.10 Yosemite

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  • Problem
  • Updated 3 years ago
  • Acknowledged
  • (Edited)
LrCC continually crashes. I have signed out, back in and still happens. I have also uninstalled and reinstalled. Still happens. I have disabled the GPU and still happens. Mac OS 10.10.3 Lightroom version: CC 2015 [1014445]
License: Creative Cloud
Operating system: Mac OS 10
Version: 10.10 [3]
Application architecture: x64
Logical processor count: 2
Processor speed: 3.0 GHz
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 614.2 MB (3.7%)
Virtual memory used by Lightroom: 1,348.4 MB
Memory cache size: 292.2 MB
Maximum thread count used by Camera Raw: 2
Camera Raw SIMD optimization: SSE2
Displays: 1) 1920x1080

Graphics Processor Info:
NVIDIA GeForce 9400 OpenGL Engine

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3 NVIDIA-10.0.31 310.90.10.05b12
Renderer: NVIDIA GeForce 9400 OpenGL Engine
LanguageVersion: 3.30

Please suggest some thing or should I call Adobe?
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Tom Gibson

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Posted 3 years ago

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Chris Cox

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What does the long, detailed crash report say?
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Tom Gibson

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next time it crashes I will copy. I do not remember it saying anything as I looked and also no suggestions were given. It must be stored somewhere too. Can you tell me how to access it? looked and I could not find it.
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Chris Cox

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~/Library/Logs/Adobe/LogTransport/Archive/ < Product Name >/< version or build number >/*.log
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Tom Gibson

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Thanks but there is not a script that matches. Also copied/pasted in spot light, nothing. Thanks for the effort
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Chris Cox

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Spotlight won't search the hidden Library folder in your user directory.
Try opening the Console app, and show ~/Library/Logs in the left side, then navigate down to the path I gave.
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Tom Gibson

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Process: Adobe Lightroom [6729]
Path: /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom
Identifier: com.adobe.Lightroom6
Version: Adobe Lightroom [1014445] (6.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Lightroom [6729]
User ID: 501

Date/Time: 2015-04-27 21:07:42.786 -0700
OS Version: Mac OS X 10.10.3 (14D136)
Report Version: 11
Anonymous UUID: D13E0540-DFD6-BF64-C3F8-5B220AD20586

Time Awake Since Boot: 51000 seconds

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
abort() called

Application Specific Signatures:
Graphics kernel error: 0x00000002
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Chris Cox

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Normally we'd need to see the whole thing, but the kernel error plus Nvidia GPU tells me the cause on that one.

The LR team is working on this issue right now.
It may be a driver issue, and the LR team is trying to get additional information to Apple to help debug it or figure out a way to avoid it.
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Tom Gibson

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Thanks. Last time it was a kernel issue I had to replace logic board.

I turned off the GPU which might of helped. I can send the entire script/ log. LMK. Thks.
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Chris Cox

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This one looks more like just an issue in the driver code, not a hardware issue.
But the LR team is still getting the data together for a discussion with Apple.
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Tom Gibson

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So keep the GPU active? Thanks. Glad to know it is not on my side
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Chris Cox

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No, disable the GPU in Lightroom for now to avoid the crashes. The LR team is working on it.
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Tom Gibson

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Thanks I will
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Thomas Postel

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I updated LRCC yesterday hoping all the bad things would go away. No such luck. I turned the GPU back on and was able to work longer but it still crashed.
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Chris Cox

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No, this is an OS video driver issue that isn't so easily fixed.
The LR team is actively working on this.
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Tom Gibson

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I will just leave the GPU off. thanks
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Thomas Postel

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I updated the graphics card to ATI Radeon 5870 and it is running fine with the GPU switched on in Lightroom CC.