Lightroom CC: Fix for constant crashing

Did support for 20 years and it still makes me crazy On a google search I saw IMSHELPER.dll was problematic. I search for this dll and found 4 (2 x64 1 P7 and one in the adobe common folder. If I rename all it prevented adobe log in... When I use only the imshelper.dll in common it loads no problem Not sure what is happening here But rename all files except the one in C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\LCC cheers

john young

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pissed

Posted 9 months ago

9 months ago

john young

6 Posts
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sorry next day it crashed I have no idea what is happening

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9 months ago

Rikk Flohr, Official Rep

5967 Posts
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John,

I only find one crash report in the system under the email you've used on this forum and it is a month old. Have you been submitting the crash reports each time? Under a different email, possibly?

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9 months ago

john young

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Yes but I found the fix my system was not updated. After applying windows update with the three reboots just now works. At least last two days. Thanks for responding

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9 months ago

john young

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Thanks for responding Rikk but today after applying yet another Win 10 update it crashed again This makes me crazy I am retired 20+ year support veteran so feel free to poke at my system I have sent at least 10 logs to Adobe at this email. I assume you mean the ability to send log from crash screen Again thanks for the attention

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9 months ago

john young

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NOTE I can't stop debugging this... After 20 years I still can't stop. By running LR as administrator the program opens. Photoshop does not have this issue... Why Lr ran yesterday I have no clue

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9 months ago

Rikk Flohr, Official Rep

5967 Posts
1312 Reply Likes

John,

I am not finding any crash reports other than Dec 14th. Are these Adobe Crash Reporters popping up or Microsoft?

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