LR reboots when exporting

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  • Problem
  • Updated 6 years ago
Merged

This conversation has been merged. Please reference the main conversation: Lightroom: PC reboots when exporting to hard drive (win)

When I am exporting large number of files LR reboots the PC every 50-150 images.

My RAM tests fine.
Im going crazy !! Anyone have a fix ?

Pictures taken with D800

PC running win 7 64bit, Intel Core i7, SSD system disk
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Erik Fryland

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Posted 6 years ago

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Pete Green, Customer Advocate

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Where are you exporting to?
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Erik Fryland

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I am exporting to a SATA disk (internal)

I have seen many posts about this problem

It seems to me that LR overheats the CPU which then reboots
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jdv, Champion

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This is almost certainly a hardware issues. Modern operating systems generally will not let a user app force a reboot or crash the entire system. If it isn't memory, then it is something else, like CPU or some other part that is getting stressed and behaving badly.
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Erik Fryland

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Listen !

It is NOT LR that is "forcing" the reboot!

The CPU overheats causing it to reboot.

This PC works flawlessly with every other programs, games or whatever I am using.

This ONLY happens when I export a large number of files from LR.

And since I have read at least 10 or 15 posts regarding the same issue, we can safely assume that this is caused by LR
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Erik Fryland

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Sorry if I sounded a bit harsh in the above reply...

But the sentence : "Modern operating systems generally will not let a user app force a reboot or crash the entire system" got me wound up a bit.

I've read that reply before about this issue and it is utter nonsense.

If the CPU overheats for some reason, it wil just reboot no matter what the operating system thinks about that. And software can overheat the CPU quite easily. It could be the way LR utilizes the CPU that causes it to overheat.

I had to abort my wedding export yesterday beause of this and I know that I am going to spend 2 or three hours tonight getting these images exported to the customer. The PC will reboot 6-8 times during this export and each time I will have too find the last succesfull export and start i t over from there, giving the images a new name, so it doesn't f.... up the sequence.

aaarghh !! Hope for an update SOON !!
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Pete Green, Customer Advocate

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We're doing some investigation -- What export settings are you using?
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Pete Green, Customer Advocate

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Also, have you updated to LR 4.2? --
http://labs.adobe.com/technologies/li...

Curious if this affects the overheating at all.
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Erik Fryland

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I am running 4.1

When I check for updates from inside LR it says that its up to date....

I will try and update it.

I also haven't tried to replace the RAM, so I plan to go and buy some new RAM and see if this could solve it. Someone wrote in a reply that software-testing RAM isn't reliable, so maybe this IS a case of faulty RAM after all, allthough I don't get any errors when I test it with software.

Thank you for replies!
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Erik Fryland

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actually I cannot find a 4.2.....is that for Mac ?

I am running win7
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Pete Green, Customer Advocate

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Here is the link to LR 4.2 for Win: http://www.adobe.com/support/download...