Lightroom: Publish Services doesn't display folder name correctly (French/Mac)

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
  • (Edited)
  • 1
Hi,

In LR, I have an intermittent problem where for Folders published to Hard Disk, the folder name sometimes is not visible, only the number of items in the folders. See the 2 attachments. I have to quit LR and restart the application to resolve the problem, until it happens again a few days later. My system is in french.

Is this a known bug?

Thanks,
Photo of Yvon Archambault

Yvon Archambault

  • 19 Posts
  • 2 Reply Likes

Posted 7 years ago

  • 1
7 years ago
Photo of jdv

jdv, Champion

  • 728 Posts
  • 56 Reply Likes
That looks like a removable or remote storage device. Is this a case where the app is displaying the items before the device is 100% ready?
7 years ago
Photo of Yvon Archambault

Yvon Archambault

  • 19 Posts
  • 2 Reply Likes
I doubt it. Here is my setup: iMac 24 inch with 8Gb RAM. LR is installed on my Hard Disk. The catalog is on the same drive. The pictures are on an external firewire 800 drive.
7 years ago
Photo of Yvon Archambault

Yvon Archambault

  • 19 Posts
  • 2 Reply Likes
Maybe I should report this to Adobe support? are they usually helpful for these types of issues?
7 years ago
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15078 Posts
  • 2141 Reply Likes
We're monitoring issues here. It would be helpful to track down steps to reproduce reliably so we can investigate.
7 years ago
Photo of Yvon Archambault

Yvon Archambault

  • 19 Posts
  • 2 Reply Likes
Well, it ended up being quite easy for me to find the way to reproduce the problem on my iMac and on an my MacBook Air. So 2 different computers running the latest MacOS X system and the latest Lightroom program.

Now, I'm french, and my system is in french. So I may not have the right terminology here in english...

See the attached image.

If the last time LR was quit, the Hard Disk publication folder was closed (i.e.: the triangle identified by the arrow in red in the attached image was pointing to the left), then the problem will happen the next time I open LR.

If the last time LR was quit, the Hard Disk publication folder was opened (i.e.: the triangle identified by the arrow in red in the attached image was pointing downward), then the problem will not happen the next time I open LR.

Hope this is clear. I'm surprised this has not been identified before by more people.

7 years ago
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4680 Posts
  • 1797 Reply Likes
I've seen the same behaviour on either Flickr or Facebook Publish Services, when setting up new services. It may even have been both, but I was tracking another bug at the time so don't remember the details. I haven't managed to track down reproducible steps yet, but just in case it offers an additional clue...
7 years ago
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15078 Posts
  • 2141 Reply Likes
Thanks Yvon,

One other question, is the drive you are publishing to a slower memory stick type device or a faster USB hard drive type device?
7 years ago
Photo of Yvon Archambault

Yvon Archambault

  • 19 Posts
  • 2 Reply Likes
Hi...

I am publishing to my iMac internal HD.
7 years ago
Photo of Yvon Archambault

Yvon Archambault

  • 19 Posts
  • 2 Reply Likes
Not able to reproduce on your side?
7 years ago
Photo of Yvon Archambault

Yvon Archambault

  • 19 Posts
  • 2 Reply Likes
I guess I have to report this enjoying problem to Adobe customer service...
7 years ago
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4680 Posts
  • 1797 Reply Likes
You are of course welcome to do so, but I have been able to reproduce it on demand now, and a bug report is in.
7 years ago
Photo of Yvon Archambault

Yvon Archambault

  • 19 Posts
  • 2 Reply Likes
Great! Thanks. Were you able to reproduce this by simply doing like I described above, or where there any other things that you had to do to see the problem? I'm wondering if a workaround exist (any particular LR configuration that would make the problem go away) other than restarting the app.
7 years ago
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4680 Posts
  • 1797 Reply Likes
I can't reproduce the lack of folder names when creating the service again now (that worked first time), but you were absolutely right about the panel being closed when quitting being the issue. Nice catch.
7 years ago
Photo of Yvon Archambault

Yvon Archambault

  • 19 Posts
  • 2 Reply Likes
Hi,
Is there a reference number for the bug report that I could also track? is this doable. Otherwise, I may report the problem as well.
7 years ago
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4680 Posts
  • 1797 Reply Likes
Yvon, this is as close as Adobe get to a public bugbase, so this IS the place for you to report it. As an Adobe Community Professional, I have access to some other bits behind the scenes, so yes there is a bug number, but it wouldn't help you. I've made a note against the bug to report back to you here when it's fixed.
7 years ago
Photo of Yvon Archambault

Yvon Archambault

  • 19 Posts
  • 2 Reply Likes
OK I see. I now understand how this works. Thanks for your patience!
7 years ago
Photo of Yvon Archambault

Yvon Archambault

  • 19 Posts
  • 2 Reply Likes
Problem also exist in LR 4 Beta
7 years ago
Photo of Yvon Archambault

Yvon Archambault

  • 19 Posts
  • 2 Reply Likes
Official Response
Problem now fixed in LR4

Thanks !!!
  • 1

Powered by Get Satisfaction