LR creates duplicate files in hard drive directory when source is the same as destination?

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  • Updated 4 years ago
Hi, this is all that I was able to retrieve of lengthy chat session.
In both LR 4 and LR5 when the import directory is the same as the destination directory a duplicate file with a is created in the hard drive folder when a new file is imported into the catalog. We tried recreating the profile, creating new catalogs and choosing different options and ran many tests. We were not able to determine the cause. This happens in both LR4 and LR5. I usually shoot in NEF and convert to DNG. So this problem never occurred until I tried adding some older jpg files to my catalog. My Adobe Id is I am Creative Cloud Member. It also occurs when I try and add a DNG file converted by a previous catalog.

Your Case Number:0184917323
Case Description:Chat:Duplicates (CH30687200)

Hello Howie.
Thank you for contacting Adobe.
Please create a new administrator account on your computer and check if Lightroom imports the images fine.
Thank you, Ganesh.

This email is in response to support case #0184917323 submitted by Howie kay.

To respond to this update or review your case history, log in to the Adobe Support Portal online and look for your case number in the "recent activity" section. Should you need to send us additional information, you can do so by opening the case and submitting your update.

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Thank you,

Adobe Customer Care
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Howard Kay

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Posted 4 years ago

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