LR crashes during import of specific folders.

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I recently upgraded to Lightroom5 and I'm in the process or reorganizing the images on my computer, a Mac Pro, cataloguing them and moving the images to files based on their date. There are certain folders that consistently crash LR when I try to open them in Import. I don't know the reason and I don't know if this would happen on other machines or if my machine has a specific problem. I would be willing to share one of these folders for testing.

I have sent crash reports to Adobe, but not on all occasions, which have been too frequent for that. I just ssent another one and I can send a crash report by some other means if required. Including it here would make for a very long post.
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Barry Cooper

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Posted 5 years ago

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Steve Sprengel, Champion

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If you want to send a large file, either a long crash report or a ZIP of an entire folder of images that is crashing your Import, you can upload it to www.dropbox.com (or similar large-file-hosting service) and post the public-download-link to the file, here, or via e-mail or private message if you are communicating privately with someone about the situation. I already sent you an e-mail offering to try importing a folder worth of files if you can send them via the above method.
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Barry Cooper

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This seems to be related to individual image files. I just tried to open one image in Photoshop and it also crashed. Then I looked at the folder in Bridge and it crashed. I am on the latest release of OS X but I'm concerned I may have some problem on my specific machine, Either way, it would be useful to test a folder/file to either establish that I have a specific problem or that there is a more generalized bug.

I will put a zipped folder plus a crash report on Dropbox within the next hour, then post here that I have done so.

Thanks for your offer of help.
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Barry Cooper

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Hi again, I've just placed a file called crash.zip on Dropbox with a link as follows:

https://dl.dropboxusercontent.com/u/9...

Another interesting fact is that if I open the image file in Preview then save it overwriting the original file, I can then open it in Photoshop or Import it in LR without crashing. These image files were taken on an older digital camera, a Kodak camera which I believe was my Pro SLR/N. I also owned an even older Kodak digital camera and to be honest I don't remember which one these were taken on.

At least now I have a work around. Open in Preview, save, then import into LR.
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Barry Cooper

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Thanks. I also have been thinking that this is probably a problem with an old file format since those are images from a pretty old camera, now defunct of course.

I'll probably just end up opening the files in Preview and saving again, as previously described. BTW, the images are small, originally intended for use on a web site that I no longer manage. Perhaps those were not thumbnails that you were seeing, but the full image.
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Chris Cox

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It's not a valid TIFF file except for the thumbnail, it's just a wrapper for the camera raw data that Kodak hacked up. ACR and Lightroom should open it, but they'll have to debug it with that file to see what's going wrong.
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Barry Cooper

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Ahh! That makes sense because the tiff file is 3.2 mb but the image that opens in Preview is only 138x1034 pixels. So it obviously is just the thumbnail that Preview is opening. My memory let me down again. I was thinking I'd made small images for use of the web but normally I would have made them jpeg.

Will I get some feedback when your techs have looked at it?

I'm sure I used to be able to open these files. I wonder what has changed?
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Steve Sprengel, Champion

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Microsoft photo viewing products can see the full-sized image--2000x1500, while Apple PictureViewer and Picasa Photo Viewer can see only the 138x100 thumbnail; however, if the file is renamed from .TIF to .DCS (another extension used to other types of Kodak Raw files), then both Picasa and the Apple products can see the full-sized image, as well--I'd guess each is actually looking at a JPG preview rather than decoding the raw file, but I'm not sure--but since Adobe is actually trying to decode the raw data with a valid camera profile, it still balks at opening the file even with a DCS extension.
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Barry Cooper

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Steve, what programs did you use to view the full size images in Windows? I have tried a number of them without success. I either see the thumbnail or get an error message, using my wife's PC running Windows 7. Changing the file extension to DCS did not allow me to see the full image on my Mac.

I'd really like to find a way to view these images and save them as regular tifs or jpegs. I have a lot of them archived on my Mac and only realized the problem existed when I started to use LR5 to reorganize them.

Any help from Adobe would obviously be greatly appreciated. I'm going to contact Kodak too but none of their image software has been updated in years. I tried their Photo Desk program on an older Mac running OS X 10.4 but even it cannot open the files.
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Steve Sprengel, Champion

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Ok, the reason things are working for me in Windows and not for your wife's Windows computer is that I have the FastPictureViewer Codec Pack for Windows installed on my computer. This allows access to many image formats including raw files from the Kodak 330C and is likely why I can preview things on Windows.

You can certainly use the 15-day trial or purchase this for $15 and install it on your wife's computer to preview things, but you still need a way to convert the files to a useable format for LR and I don't see the preview codec helping with that. Perhaps the FastPictureViewer program, itself will do this, but I don't have first-hand experience with it. The reason I installed the codec pack was because it can show me thumbnails and previews of PSD files on 64-bit Windows:

http://www.fastpictureviewer.com/codecs

Adobe only seems to support raw files from 4 newer Kodak Z-model cameras, but if they feel like adding support for this particular camera and can actually find one to profile, then you might have a proper solution in some months or years to come; otherwise, there is a way to convert the raw files to PNGs or JPGs which LR can import; however, the camera profile won't be right and in the one fish picture, it is quite a bit more purple than the embedded thumbnail of the TIF shows, and there won't be any EXIF information, but maybe this is good enough.

What you can do, and this works in Windows, at least, is to install XNView, rename all the .TIF files to have a .DCR or .KDC extension (not .DCS as I stated, above) and do a batch-convert in XnView to PNG or JPG using the highest quality setting:

http://www.xnview.com/

Here is the color difference of the renamed-to-kodak-raw-extension files compared to the small TIF thumbnail, which is how the camera would have rendered them:
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Barry Cooper

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Steve, thanks for putting so much effort into what must be a problem that few people other than myself have. The purple cast would be a problem. In hunting around on the web I found a thread in which it was indicated that ThumbsPlus used to have a good codec for opening these proprietary Kodak raw images. The version mentioned was 4.1, which is way old. I used to use T+ when I was working (as a veterinary pathologist) to catalog images in our facility. I don't have the program any more but I've contact Cerious, the vendor, to ask their advice.

It would have been nice to have 20:20 fore vision at the time, in which case I would have saved the images as jpeg. Ah well.

It would be nice if Adobe could come up with a solution but, as I said, there won't be many people clamoring for it.
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Steve Sprengel, Champion

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I tried ThumbsPlus from Cerious.com and it only can see the thumbnail-sized image, not the full-sized image, not matter what it is renamed to:
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Barry Cooper

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Hmmm. It may be that they've dropped that ability from T+ as the file format is so outdated. I'll see what they say.
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Steve Sprengel, Champion

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Maybe the problem is that I have not registered (paid for) my T+. I suppose there is some licensing of a Kodak component that cannot be given away for free even during the evaluatino0 period. Note the (R) next to DCS files: http://www.cerious.com/sp/manual45/tp...