LR 5.5 errors about database

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  • Updated 4 years ago
  • (Edited)
Downloaded LR Update 5.5 on the 18th and nothing but problems!!! Help, have a couple of error codes, but can't get to Adobe support directly. Can't use LR, because it keeps closing due to error issues. HELP!
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Lezley Anderson

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Posted 4 years ago

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Chris Cox

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What OS version are you using?
What exactly do the error message say?
Do you get a crash report?
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Lezley Anderson

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Hi Chris,

Thanks for the reply!

I can't attach the attachments because they are in Word. Can you email me directly so I can send you the attachments?

Lezley
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Lezley Anderson

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Hi Chris,

I copies and pasted from Word to Paint and am attaching the errors as PNG files.

Lezley
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Chris Cox

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So there was a disk error while reading the SQLite database - that means that the database is probably corrupted, and it means that you need to check your hard disk for any additional problems (and should probably make sure you have a recent backup).

Lightroom folks will have to provide instructions on how to recover or delete the database.
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Lezley Anderson

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Hi Chris,

Before I reached you I went to a community forum and there are MANY folks that are having problems since updating to Lightroom 5.5. I had NO problems with 5.4, so don't believe it is my hard drive?

Lezley
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Chris Cox

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That's possible, but we'll still have to wait for the Lightroom folks to help you with it.
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Lezley Anderson

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Chris,

Can you please forward this conversation to Lightroom support folks?
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Julie Kmoch, Sr. Development Manager

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Hi Lezley,

I will contact you offline to see if we can figure out what's going wrong.
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Lezley Anderson

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Hi John,

Do you want my cell phone #?

Thanks!!!

Lezley
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Jacob Chinn

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I'm having the same problem. Just updated yesterday and its crashed about 5 times, never crashed once with 5.4.
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Lezley Anderson

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I think it screwed up my external HD too. I have uninstalled and found and installed 5.4. Still had problems, that's why I think it messed with my HD. Am running disc defrag on my external drive too.

Good luck!!