LR 5.0 photos missing and no longer able to drag (and drop) files in library module

  • 1
  • Problem
  • Updated 5 years ago
Two things have happened this week.
1) I imported about 16 photos in Lightroom 5.0 (Windows 8 PC). They were imported from SDcard to Creative Clouds folder.
After developing, I exported them to small JPEGs and stitched those in PTGui.
The next day, I tried to move the files from the Creative Cloud folder to my D:-drive.
LR said some files were missing.
They weren't in my CC-folder and they weren't in my Cloud (neither in the regular folder, nor in the archive). But they weren't missing in the exported JPEG sequence.
Fortunately, it was just a test and the photos are not important AND they are still on the SDcard so if I want to I can import them again.
2) Before this problem appeared, I dragged the photos from the CC-folder to my folder on D: in the library module. After this problem, I'm no longer able to drag photos in the library module. I can't change the order (in a collection with "user order" selected as sort order). And I can't drag and drop a photo from one directory to another.

Since I also installed three new applications this week, I thought that maybe they were to blame.
So I reverted to an image of my C:-drive from before installation of the new apps.
This doesn't solve my problem. I'm still not able to drag photos.
Photo of Marco Klompalberts

Marco Klompalberts

  • 56 Posts
  • 12 Reply Likes

Posted 5 years ago

  • 1
Photo of Marco Klompalberts

Marco Klompalberts

  • 56 Posts
  • 12 Reply Likes
To be clear:
The photos that weren't missing WERE in the Cloud storage.
Some in the archive, because they had alreay been moved from CC folder to D:-drive. And some still in the regular space because I hadn't been able to drag them from the CC folder anymore after the missing files were reported by LR.
Photo of Steve Sprengel

Steve Sprengel, Champion

  • 2656 Posts
  • 341 Reply Likes
The cloud technology is very new and likely has bugs so I wouldn't trust originals to it, just yet, if ever. I mean what happens if a bug or a server issue causes the files to disappear from the cloud and those "deletions" are propagated back to your local storage copies? Poof.

The lack of DnD might be a permissions issue. Does the cloud syncing technology run as a different user and perhaps has modified the files so you cannot manipulate then as normal?

Can you DnD the files outside of LR?

What happens if you make a new catalog and import a few photos, can you DnD them, then?
Photo of Marco Klompalberts

Marco Klompalberts

  • 56 Posts
  • 12 Reply Likes
Steve,

I didn't think that missing files in the cloud could delete the local files. Gonna test that, because maybe that's what happened here.
I never delete/format cards before I have backed up the files to an external HD that is then moved off site.

Cloud synching is running under my account as far as I know.

I didn't test DnD in Explorer, but I did test (and confirmed) if I could:
* drag sliders in the develop module
* drag photos from the filmstrip to a map location
* drag photos from the filmstrip to a book page

When the problem first appeared I was working with my Intuos5 tablet and pen, and I thought it was having issues. So I tried the touch function of the Intuos5: no luck. I then grabbed my old fashioned mouse: no luck.

I just now tested DnD in Explorer and it worked fine (didn't test these particular files, because I had already deleted them from my catalog, the CC folder and the Cloud storage).

When I created a new catalog, like you suggested, I was able to DnD the photos.
Switching back to my usual catalog, I was again able to drag photos in the library module (even though several restarts of just LR and also the PC hadn't solved it so far).
Thanks for this suggestion.
Photo of Marco Klompalberts

Marco Klompalberts

  • 56 Posts
  • 12 Reply Likes
I just tested and if I move a file from the "regular" Cloud storage to the archive, it DOES disappear in my local CC folder.
So it may well be possible that the photos were deleted (without moving to the archive) from the Cloud storage, causing them to disappear completely.