Lightroom: LR 3.5 Crashing when uploading html or flash slideshow

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  • Updated 7 years ago
  • (Edited)
LR 3.5 64-bit. Trying to upload html, flash galleries to my website and continually receiving error:adobe photoshop lightroom 64-bit has stopped working, and it crashes. All passwords, etc. are filled out correctly. Can anyone help?
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Berit Bizjak

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Posted 7 years ago

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Becky Sowada, Adobe Employee

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Are you uploading using SFTP? There is a reported issue with SFTP uploading.
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Berit Bizjak

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Hi Becky - Yes, I've actually tried both FTP and SFTP - neither has worked.
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Becky Sowada, Adobe Employee

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I don't see a crash with FTP when I upload from the web module. Which OS are you using?
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Berit Bizjak

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Sorry I didn't see this response.. I use Windows 7 Pro
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Helmut Ladwig

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This reply was created from a merged topic originally titled
Lr 3.5 64-bit Windows7: web sftp upload crashes!.
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Helmut Ladwig

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Windows Crash information:

Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: lightroom.exe
Anwendungsversion: 3.5.0.10
Anwendungszeitstempel: 4e71c610
Fehlermodulname: substrate.dll
Fehlermodulversion: 3.5.0.10
Fehlermodulzeitstempel: 4e71c533
Ausnahmecode: c0000005
Ausnahmeoffset: 000000000006acb0
Betriebsystemversion: 6.1.7601.2.1.0.256.48
Gebietsschema-ID: 1031
Zusatzinformation 1: 1c9e
Zusatzinformation 2: 1c9ebb1cf76886d16bfa669715b765e5
Zusatzinformation 3: f72c
Zusatzinformation 4: f72cdcef09e71cd9bc174d40cbce6ada

With LR2 I have had no problems. It ́ s a sftp-upload to my own server.

Helmut
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David Schneider

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I am currently using a MacBook Pro running LR 3.5, OS 10.6.8 and I am running into similar problems. I can not upload the web gallery directly from Lightroom without an error.

I have also tried exporting the web gallery to my desktop and manually uploading the folder to my domain using both Cyberduck and Transit. Settings are FTP, port 21, and Passive. When I tried that, one file in the web gallery kept coming up as unable to upload. I have also re-exported various times using different naming conventions and have even made a few appearance changes to the web gallery to see if that might help, and still have the same problem.

I have tested a file not related to LR and it loaded to my domain fine. I have also used Terminal to ping my connection to my domain as well as used iWeb to test the connection through that application and everything is fine unless I am dealing with trying to get my Lightroom web gallery uploaded.

Any help would be appreciated. I have not made web galleries in Lightroom in over 6 months and now am having issues. Thanks!
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Helmut Ladwig

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This is a good idea. I tried the same.
The upload of the web-presentation (layout: airtight simple viewer, exported by LR3,5 to desktop) by Filezilla (SFTP-SSH) to my external server works fine.

When using LR3,5 upload with the same web-presentation LR crashed as documented in my last mail.

Here my system information:
Version von Lightroom: 3.5 [775451]
Betriebssystem: Windows 7 Business Edition
Version: 6.1 [7601]
Anwendungsarchitektur: x64
Systemarchitektur: x64
Anzahl phys. Prozessoren: 2
Prozessorgeschwindigkeit: 2,0 GHz
Integrierter Speicher: 4094,4 MB
Für Lightroom verfügbarer phys. Speicher: 4094,4 MB
Von Lightroom verwendeter phys. Speicher: 272,4 MB (6,6%)
Von Lightroom verwendeter virtueller Speicher: 263,6 MB
Cache-Speichergröße: 216,4 MB
DPI-Einstellung des Systems: 96 DPI
Desktop-Komposition aktiviert: Ja
Monitore/Anzeigegeräte: 1) 1440x900
Seriennummer: 1160....

I send the information to adobe support yesterday.
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Becky Sowada, Adobe Employee

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@David - thanks for the information. When you tried exporting the web gallery to your desktop, then uploading manually, was it an image file that failed? If so, if you removed the image from the web gallery in Lightroom, did the gallery upload successfully?

If it wasn't an image file, can you specify which file failed to upload?

Thanks,
Becky
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David Schneider

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I figured this out before I read this question - so it looks like we are on the same course here.

It is one image file in the gallery that will not upload (either directly through LR or if I export it to me desktop and upload that folder to my domain manually). It has been in the "large" folder and each time I remake the web gallery the image that becomes a problem is different each time, at this point - so it that seems to rule out one specific image ruining the whole batch idea I was thinking originally. I have even made web galleries using completely different images and the story is always the same - one image will not upload.

I figured out a temporary work-around, but I hope I don't have to do this every time and there is a better fix :

Steps that didn't work:
First I loaded all files/folders that would to my domain. Then I attempted to manually upload the one image into the folder it was supposed to go into on my domain - it still failed on that. Then I resaved that image in Photoshop using the same setting and name figuring it could have been how the data was written on that one file - still would not load.

What worked:
As a last attempt I renamed the file (simply removed one character in the name) - that allowed me to upload it to the folder it needed to be in and then renamed it BACK (inserted character I removed back into the name) to it's original name once it was on the server. I did this with 2 other completely different web galleries (because, as I said this is same issue is happening to EVERY web gallery I am creating at this point) and they all worked and operated as they should using this work-around.

As a side note: opening the web gallery on my desktop is no issue - the offending image in each case opens in the web gallery with no issues from the desktop. It seems to be an issue with the uploading to a domain either manually or though LR. Once the image is "fooled" into the folder online it operates as it should.
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Rob Cole

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This could easily be 2 problems:

1 - generator has a bug that leaves zero byte files.
2 - ftp'r does not handle zero byte files well.

- If a file fails to upload even outside Lightroom with 3rd party ftp'r, check to see if it has zero bytes.
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David Schneider

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Rob,
In my case the files were actual images that DID NOT have zero bytes. See my "work-around" above. Maybe that will help someone come up with a solution (as the work-around is a pain and shouldn't need to be done IMHO).
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Jani Pesonen

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Same.

I try to upload using sftp and lightroom 3.5 crash.
Now i have to first export and then upload via winscp, that works ok.

Win7/64bit
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Berit Bizjak

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Wondering if anyone from Adobe has any fixes?
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Jani Pesonen

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3.6 is out, but there is nothing change. Still crashing on upload.