LR6 permanent licence and Win10 compatibility

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  • Problem
  • Updated 3 years ago
I bought an Asus i5 last spring and a permanent licence of LR6 last june. I updated from Win8.1 to Win10 a few days ago. And since then my LR was going 'Not responding' everytime I launched it. Don't have enough time to click on anything before he goes 'Not Responding'. So I tried the diverse solutions offered on the web.
I first try to :
- upgrade my Intel® HD Graphics 5500 and my NVIDIA GeForce 820M graphic cards. Didn't work.
- disabled one of the two graphic cards. Didn't work with the Intel disactivated, neither with the Nvidia. Didn't work.
- As i couldn't access to any menu of LR, i used the manual solution to uncheck the GPU. Didn't work.
- Run as an Admin. C++ thing upgrade. etc... Didn't work
At this moment, I had tried every solutions offered on LR6 and Win10 compatibility problems... But in vain..
- Then, i was looking the processes in the task manager to see what was going on when launching LR. I saw that LR process arrived, then Adobe CEF Helper process, and immediately after it, LR process went 'Not Responding'.
So I had the idea to try to update all the Adobe components I had in my computer. Adobe Application Manager for example. It launched CC (I was a CC member a few years ago for Indesign) which proposed a Lightroom CC (2015) update. I updated and LR was working ! BUT i bought a permanent licence of LR so I was not on LR CC... So when in a few days, when my CC 30 days trial version will stop, what will happen to my LR ?

In brief : I was on LR6 version 6.00 permanent licence and Win8.1. Update to Win10 and LR stopped working. An update of Adobe Application Manager which was installed on my computer led me to a CC screen which proposed me to update LR CC (2015). I have a permanent licence and not a CC, but though I was able to update from version 6.0 to LR 6.2.1. And with this version LR works... BUT what will happen when my CC 30 days trial version will be finished ??

By the way, the LR Help menu indicates :
Version de Lightroom : 6.2.1 [ 1046594 ]
Licence: Permanente
Système d'exploitation : Windows 8
Version : 6.2
So, 2 rather strange things :
- I don't know how I was able to update a permanent licence without having bought any updates on Adobe web site.
- And LR thinks he is on Win8 (instead of Win10).... The last thing is maybe because I also tried the Windows solution about compatibility problems (right click on a .exe in explorer)... I don't know..

Please tell me that the 6.2.1 updates will stay here even after CC 30 days trial is finished... If not, please tell me how to update my permanent licence of LR bought last june so that it can work on Win10... !

Many thanks !
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Nathalie Plaisant

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Posted 3 years ago

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