Lightroom 6 map does not work in the UK: "Map is not enabled in your country"

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  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
I'm an LR6 user living in the United Kindom. When I click on Map view all I see is this message: "Map is not available in your country"
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Eser Aygün

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  • frustrated

Posted 3 years ago

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Pete Green, Customer Advocate

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Hi Eser,

Did Maps work in LR5 for you?
What country/city are you registered in originally?
Am checking with the team for more information on Map module availability in the UK.

I do know that Google has restricted the usage of Maps in some countries. https://support.google.com/a/answer/2...
However UK is not listed here.

Regards,
Pete
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Eser Aygün

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Hi Pete,

I never had LR5, so can't tell.

I may have registered while I was in Turkey. But I bought LR6 when I was in the UK, and I live in the UK. (Turkey is not in the list either anyways.)

I doubt that LR even tries to connect to the Google API. Also, I would assume that Google API only sees the originating IP address, which is in the UK in my case. Therefore, I suspect that Adobe decided to block the map for me a while ago and now I'm stuck.

If the problem is related to the location I registered in, can your team update my location? Also, in the long term, can you provide a way for us to update our locations in the profile page?

Thanks!
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Pete Green, Customer Advocate

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Do the steps to change the Installed language for the country help here?
https://helpx.adobe.com/creative-clou...

(CC Desktop app > Gear > Preferences > Creative Cloud tab > Apps Tab > App Language)

Any luck there?
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Eser Aygün

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I'm not a Creative Cloud user; I bought a life-time license for Lightroom 6 only.

I installed the Creative Cloud App anyways, just to be sure. Default language was set to English (North America). I changed it to English (International) and restarted Lightroom. Problem persisted.

Any other suggestions?
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Eser Aygün

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Using a proxifier software, I tunnelled all the connections made by Lightroom to a machine in the US. Lightroom still didn't show the map. So, I'm now almost sure that I'm being blocked by Lightroom for no apparent reason.
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Steve Sprengel, Champion

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Instead of the language, it sounds like LR thinks you're in Turkey due to the original registration and Google doesn't license LR Maps for there, meaning that Turkey is the country associated with your Adobe ID.

You can create a new Adobe ID with UK as the country and switch your e-mail to it and if that works, have Adobe CS transfer all your licenses over to the new ID if necessary. As the instruction page says, you cannot just change the country associated with your AdobeID due to tax purposes, otherwise people would buy things in a country without high taxes then switch the country to their home country after making the payment. The tax authorities don't allow this.

https://helpx.adobe.com/x-productkb/p...

To me these instructions are a little weird with the suggestion about adding a +1 or +old to your existing e-mail as a way to create a new e-mail address that is equivalent to your old e-mail address. Sure that may work with some e-mail providers, but if you already have another e-mail address you feel would be ok to use with an Adobe ID just use that, instead of making up an alias by adding +whatever to your old e-mail address. And keep in mind that the process is assigning a new e-mail address to your old AdobeID then assigning your old e-mail to your new Adobe ID.
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Eser Aygün

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I followed Steve's suggestion. I created a new Adobe ID with an alternative e-mail address. I chose United Kingdom as my country. I signed out from Lightroom (Help/Sign Out) and signed in again with my new Adobe ID. I entered the license number for registration. And the map worked!

Thank you very much Steve!

My first impression was that licenses are associated with Adobe IDs. But apparently that's not true for life-time licences. You can use any Adobe ID during registration.

It's still bothers me that I had to discover and perform these tricks to access a feature I paid for. I hope Adobe will fix this issue and stop assuming that I will live in the country I first registered for the rest of my life.
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Bertan Gülhan

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As of yesterday, Google Maps is now fully functional in Turkey ... I hope that Adobe will enable the map module very soon for the customers in Turkey.