Lightroom 6: Importing issues

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  • Updated 2 years ago
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hi i am new LR 6 user...and the program was working fine with windows 10...and now i'm having issues importing my say it has a detected an error and needs to shut down and it doesnt let me do anything on LR what do i do to find out the doesnt tell me the problem or how to fix the error to finish editing my
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Marty Mar

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Posted 2 years ago

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Paul Plak

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Kill the LR process from Windows task manager. Restart PC. Then start LR. If you're lucky you'll lose no information and will be able to work again. Import processes often crash the software. Adobe says they work on a solution. We can only wait.
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Simon Chen, Principal Computer Scientist

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Please try the next Lightroom update to be released soon to see if it works better. 
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Paul Plak

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Well Simon, I just did this.

Guess what ?
Import button, when activated a second time in the same session, will hang / freeze LR CC 2015.6.1. Only kill the app in task manager is possible, nothing else reacts.

Incorrect placement of the blue active click area, well below the dialog text that is shown in map module when adding coordinates : bug still there.

OK, LR seems more responsive now, although its slowness did not prevent me from doing work, the delays in reaction from the sliders were annoying at best. That now seems solved, and that is the main issue most people complained about.

But the bugs I reported were not solved.

tell me what you need and I'll help you get the info I can provide. But I go on vacation next week, don't expect me to stay online to help you debug.

Kind regards.

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Simon Chen, Principal Computer Scientist

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>Import button, when activated a second time in the same session, will hang / freeze LR CC 2015.6.1. Only kill the app in task manager is possible, nothing else reacts.
That is odd. Does it always happens the second time? Does it depend on the source folder that you selected in the import dialog?

>Incorrect placement of the blue active click area, well below the dialog text that is shown in map module when adding coordinates : bug still there.
I am not sure that I follow you. Maybe you can attach a screen capture to show the problem?
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Paul Plak

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> Import
Well I have tested it several times. First Import is always ok. The 2nd time I hit that Import button, whatever I may have done in between, LR freezes.

>Blue active click area.
See attached jpegs
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Simon Chen, Principal Computer Scientist

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Hi Paul, 

I'll ask QE to investigate the import hang issue.

On the blue active click area issue, here is how it supposed to work. When you have a photo (or multiple photos) selected and you intend to place it at a particular location on the map, you can either drag-n-drop the selected photos to the map location that you want or in your use case, move your mouse pointer to the mouse location and do a contextual click (right mouse-click on Windows, Ctrl+click on Mac) to access the mouse contextual menu. You need to slide your mouse to invoke the contextual menu command. This part is what is expected to access the contextual menu command on both OSes. Upon invocation of the contextual menu command, Lightroom will place the selected photos at your initial mouse down location on the map, which is what you want when you still have a clear view of the map location not obstructed by the popup contextual menus.

Hope this helps.
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Simon Chen, Principal Computer Scientist

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Hi Paul, 

Could you describe in more concrete terms what did you do to trigger the Lr hang on the second import attempt? Did you actually import anything on the first try? What did you do in Lightroom between the first and second import attempt. If you just attempt the second import immediately after running the first import. Does Lr hang immediately?
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Paul Plak

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Well all this I know.
But why do I have to go way out of the dialog box to confirm a right click ? The focus area in which the right click is expected is more than half of the cases at a distance equivalent to 2 or 3 text lines below the actual text line in the dialog box. See my red arrows. That's where I need to go with the mouse to click. Unless I do that, no coordinates are added to the selected photo. That's a bug, not a misunderstood feature.
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Simon Chen, Principal Computer Scientist

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I missed that part. That would be a bug worth investigating. Do you have a hi-dpi monitor(s) setup? Can you post your Lightroom's system info text? (Launch Lightroom and select Help > System Info... then copy/paste the text from the dialog)
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Paul Plak

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Hi Simon.
Just clicking the import button a second time triggers this.
Yes I did actually import photos I created a directory with raw files to do that.
I do not need to do anything in LR to get the freeze. Yes it freezes immediately. Very repeatable bug. Success all the time.
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Paul Plak

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Hi Simon,, my resolution is by today's norm pretty standard 1920x1200, it used to be high end when I bought it.

Here's the system info.

Lightroom version: CC 2015.6.1 [ 1083169 ]License: Creative Cloud
Operating system: Windows 10
Version: 10.0
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 2,3 GHz
Built-in memory: 24573,5 MB
Real memory available to Lightroom: 24573,5 MB
Real memory used by Lightroom: 373,6 MB (1,5%)
Virtual memory used by Lightroom: 335,0 MB
Memory cache size: 124,6 MB
Maximum thread count used by Camera Raw: 8
Camera Raw SIMD optimization: SSE2
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 
Quadro 4000/PCIe/SSE2

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 353.82
Renderer: Quadro 4000/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler

Application folder: C:\Program Files\Adobe\Adobe Lightroom
Library Path: D:\_Paul\Adobe\Lightroom\Catalog\PPL_2016\PPL_2016.lrcat
Settings Folder: C:\Users\Paul\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 
1) Canon Tether Plugin
2) DxO Connect
3) DxO Connect Import
4) DxO OpticsPro 10
5) DxO OpticsPro 10 Importer
6) Export to Photomatix Pro
7) Facebook
8) Flickr
9) HDR Efex Pro 2
10) Leica Tether Plugin
11) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 6dd
Subsystem : 78010de
Revision : a3
Video Memory : 1952
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Haut-parleurs (Creative SB X-Fi)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: Uninitialized
Direct2DEnabled: false
GL_RENDERER: Quadro 4000/PCIe/SSE2
GL_VERSION: 4.5.0 NVIDIA 353.82
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_NV_internalformat_sample_query GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_query_buffer_object GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_import_sync_object GL_NVX_shared_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_KTX_buffer_region GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_blend_equation_advanced GL_NV_blend_square GL_NV_command_list GL_NV_compute_program5 GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_fence GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_gpu_program4 GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NV_video_capture GL_NVX_sysmem_buffer GL_NVX_conditional_render GL_NVX_gpu_memory_info GL_NV_shader_thread_group GL_KHR_blend_equation_advanced GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control 
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Your graphics card is pretty ancient (in relative computer terms). If you disable "Use Graphics Processor" > Restart Lightroom and try your operations again, can you reproduce the issue?
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Paul Plak

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