LR5 Smart Previews created on OSX don't work on Windows 7

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  • Updated 5 years ago
Within Lightroom 5: occasionally when Smart Previews are created within OSX, they will not display properly in Windows 7 ("Lightroom encountered an error and can not display this photo." Creating a new catalog (in Windows 7), and importing from the old catalog remedies the issue.
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Kenny Brady

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Posted 5 years ago

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Photo of Rikk Flohr

Rikk Flohr, Champion

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Works fine the other way. Win 7 created work on Mac. I am away from my Windows Machine right now or I would test it.
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Kenny Brady

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It doesn't work like this all of the time, only occasionally.

We've received Smart Previews from a few hundred different clients, so it's possible their computer settings might be impacting it.

When we receive them, they are read fine on OSX, but not Windows.