LR5 cannot view media

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  • Updated 5 years ago
I've just purchase LR5 & just installed it on my new laptop having windows 8 / 64bit. The problems i'm facing here is that all kind of pictures be it in DNG/JPG/RAW/NEF are unable to be seen during the importing stage..Can assist me to resolve this matter
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Mohamed Helmi

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Posted 5 years ago

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Steve Sprengel, Champion

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It looks like LR is unable to render some of the user-interface elements, including the image previews, the include/exclude checkboxes and filename and other words.

If you do perform the import, by clicking the Import button, can you see the imported files correctly within LR, itself, both in Library and Develop?

One possibility is a video driver incompatibility, so the standard recommendation would be to update your video drivers, perhaps first through Windows Update, then if things still don't work, go find the appropriate driver from the video-card manufacturer's site and install that.
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Mohamed Helmi

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I've tried as per your suggestion but it does not work either. The photos can be view in photoshop cs5 & bridge but not in LR5.
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Steve Sprengel, Champion

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The images are fine, it is interaction between LR and the video subsystem that has some hiccups. If the images were the problem, then there’d at least be checkboxes on the LR import grid but there are none, so more than the image previews are missing.

Windows says there are no new updates, and that’s fine; however, the next step would be to install the latest GeForce video drivers from nVidia’s site. At least try GeForce 327.23 WHQL from Sept 19, and if you feel like it, try the 331.40 beta from Sept 30:
http://www.geforce.com/

An incompatible display profile, such as many that come from the monitor manufacturers, can also cause issues, so check your monitor’s color profile and either remove it, or at least as an experiment change it to the non-WCS version of sRGB-whatever if you have a standard monitor and AdobeRGB if you have a wide-gamut monitor operating in non-sRGB mode.

Here is an Adobe help page about doing this for Windows 7, and I suspect Windows 8 may be similar, though you may have to change your control-panel view to Small Icons to see the various.
http://helpx.adobe.com/lightroom/kb/p...