LightRoom crashes while using lens correction

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
Hi there,

since LR6 is only for 64-Bit-Systems, I bought LR5 this summer for editing my pictures on Windows 7 (32-Bit). However, I have big problems with the lens correction from the beginning. Before buying the software, I used the trial version for 30 days, where I had the same problem.

The error occurs every time, when I either select the lens correction feature or when I try to save a picture, where the lens correction features has been used before. As a result, LR5 crashes. I've tried that with various lenses. Moreover I re-intstalled the software several times - without any positive result. In addition to that, I've found a hint, that a fault in the catalogue might trigger such error. So I deleted the old catalogue and created a new one. No change.

This is the crash report:


- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2015-08-25T16:58:25.000000000Z
EventRecordID 60583
Channel Application

- EventData

C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\lightroom.exe
C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\CameraRaw.dll

This is so annoying and I don't have any idea, what to do anymore. Is somebody out there, who can help me?

Photo of AMLUH5G


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  • frustrated

Posted 3 years ago

  • 1
Photo of Simon Chen

Simon Chen, Principal Computer Scientist

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Sorry to hear that. Can you copy and paste your system info from Lightroom's Help>System Info... dialog?

Also, it would be helpful to create a Windows mini dump file (see instructions and upload to some online dropbox for us to take a look.
Photo of AMLUH5G


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Hi Simon,

thank you for your fast reply. I had some difficulties figuring out how to create such a dump file. Does this one work for you? Otherwise I'll have to do some more research.

These are the system information. Unfortunately, they are in German. So I've translated some information that you might not understand by itself.

Version von Lightroom: 5.7.1 [994254]
Lizenztyp: Perpetual
Betriebssystem: Windows 7 Ultimate Edition
Version: 6.1 [7601]
Anwendungsarchitektur: x86
Systemarchitektur: x86
Anzahl logischer Prozessoren: 2 [no. of processors]
Prozessorgeschwindigkeit: 3,0 GHz [core speed]
Integrierter Speicher: 3582,4 MB [RAM]
Für Lightroom verfügbarer phys. Speicher: 716,8 MB [physical memory available for LR]
Von Lightroom verwendeter phys. Speicher: 432,6 MB (60,3%) [physical memory used by LR]
Von Lightroom verwendeter virtueller Speicher: 420,9 MB [virtual memory used by LR]
Cache-Speichergröße: 63,9 MB [cache memory}]
Maximale Anzahl Threads, die Camera Raw verwendet: 2 [max. threads used by Camera Raw]
DPI-Einstellung des Systems: 96 DPI
Desktop-Komposition aktiviert: Ja
Monitore/Anzeigegeräte: 1) 1920x1080

Anwendungsordner: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1 [application file]
Bibliothekspfad: D:\Bilder\Lightroom\Lightroom 5 Catalog.lrcat [library path]
Einstellungen-Ordner: C:\Users\Soeren\AppData\Roaming\Adobe\Lightroom [settings files]

Installierte Zusatzmodule:
1) Behance
2) Canon Tether-Zusatzmodul
3) Facebook
4) Flickr
5) Leica Tether-Zusatzmodul
6) Nikon Tether-Zusatzmodul

Config.lua-Flags: None

Adapter Nr. 1: Anbieter : 10de
Gerät : 5e6
Subsystem : 2aee107d
Version : a1
Grafikspeicher : 879
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Lautsprecher (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: Uninitialized
CardID: 1510
Direct2DEnabled: false
GPUDevice: D3D
MaxTexture2DSize: 8192
OGLEnabled: true
Renderer: NVIDIA GeForce GTX 275
ShaderModel: 10.0
Vendor: Nvidia
VendorID: 4318
Version: 10de:05e6:2aee107d:00a1

I forgot to mention in the beginning, that I've already created a new account with admin rights to check if there is a problem related to my account. But that wasn't the solution.