Lightroom: LR4 - No Export possible and new registration at every start of LR4 necessary (Mac)

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  • Problem
  • Updated 7 years ago
  • Solved
  • (Edited)
Dear Sirs and Madams,

the day before yesterday I've bought the Update from LR 3.6 to LR 4.

Downloading, installing, importing of the library etc. everything went well.

I can work on my pictures etc. everything seems to work good, but I have two major failures:

1. Everytime I start LR4, I have to redo the registration (type-in the numbers etc.)

2. When I try to export an image everytime I get a the failure window:

Export was not possible: An internal failure has occured: assertion failed!
(Translated, I have the German-Version).

My System: iMac with OS 10.6.8, suitable "powered".


Thanks for your support and best regards,
Daniel Cohn
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Daniel Cohn

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  • frustrated - absolutely

Posted 7 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Hi Daniel,

Can you try and experiment?

Create a new Admin user and try to launch LR and register the product.

If that works, I would suspect a permissions problem.