Lightroom: Edit In External Editor does not work/function

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  • Problem
  • Updated 7 years ago
  • Solved
  • (Edited)
I can not send images from LR4 to any external editor via Photo>Edit In. My system is Mac OS 10.7.3. Using the Edit In command fails to open the external editor and no error message results. This occurs whether the images have the 2012 Process Version applied or not. My external editors are primarily PSE10 and Nik Silver Efex Pro 2.0. This is an important part of my workflow.

I have reinstalled PSE10 and updated to the newest version of Silver Efex Pro.
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JullieM

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Posted 8 years ago

  • 218
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Fabio Tauk

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Hopefuly i had LR3, which is no excuse! Please fix this.
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Allen McAvoy

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Hello Adobe

Can you post an update on this issue on your website. There is nothing to indicate when this issue will likely be fixed. Knowing is
better than not knowing because then people can plan their work. It would be very kind of you to assist in this regard. It would mak
e you a good corporate citizen. And can those who purchased Lightroom 4 and have had to wait to use the product correctly expect a s
light rebate for their frustration. This too would make you a good corporate citizen and restore faith in your products.

Thanks kindly.
Allen McAvoy
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Scruffyme

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I tried installing the public beta of PS6 but that didn't fix the problem on the Mac. I have access to two WIN machines and two Macs and the software is not launching the nik software on the Macs whereas it is launching on the WIN machines because they have CS4 on them. It is very frustrating to see that this bug was not in the beta version (which we never downloaded so can't go back to) and is in the public (purchased) releases of LR4. Can you advise a release date for this fix as very expensive software can't be used from LR 4 because of this. Very frustrated as it also messed up the LR3 installation on the Macs as we chose to keep LR3 on the mac airbook just in case....Have Lion 10.7.3 and all other requirements to load LR and the Nik software Complete Collection Ultimate.

Thanks,

Therese Clarke
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Emily Schiller

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Oh my dear, being snippy definitely is NOT the way to handle all your loyal but frustrated customers. One entry two weeks ago about a theoretical release date at the top of a very long string isn't the way to build customer confidence. "I told you already" sounds more like a bad-tempered child than a multimillion-dollar company. "Chief Customer Advocate"? Really?
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John Zawacki

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Soon- It's been soon for weeks - no updates

Does two weeks mean will will have a fix in 2 days from today?

One of the fixes was asking people to use a beta version of CS6. Trust my deliverable to a beta version when the production version of LR4 does not work.
Hmmm.

Does this mean that only CS6 will work with LR4 and if you want to use PS with LR 4 that you will have to upgrade?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Emily, sorry if that came off as snippy, I was just directing Scruffyme to the answer to their question since it looked like it was overlooked. Julie did say she was targeting two weeks, and I believe from talking with her late last week that they are still on target for that - provided something unexpected doesn't come up. Julie will update the thread if that guidance needs to be modified. We appreciate your patience.
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Emily Schiller

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Hi Jeffrey,
Thank you so much for responding. It really helps to get the occasional update even if the update is to say "no change." We're all reading each others' comments (and frustrations), day after day, so hearing from you brings us back into balance. I'm sure you aren't enjoying this either.
Thanks again, Jeffrey.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Emily, that's correct. We don't like it either. The team is working very hard on this and several other issues. As Julie states, we need to run these fixes changes through the ringer to make sure the fixes are complete and won't cause other problems. While I appreciate that it's torture waiting, the team wants to make sure they're addressing the issues that are most important to users, and making sure the fixes are safe. Cheers.
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David Bradbury

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Can we have a definitive date from Adobe when this will be resolved please? The official update said, "My goal is to make this happen within the next two weeks" and that was 12 days ago. Is this still on track - ie will there be a release in 2 days? If not why not and what is the expected release date?
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Renea Haley

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Can we please get a date? I have loaded cs5 on my MAC. My Photoshop Elements opens, but it does not open the photo i was working in. Am I missing something? I am new to the PS family and bought Photoshop Elements Premeire 10 and LR 4 at the same time a week ago. In the meantime, I had already used my trial of cs5 when i was trying to decide on which i should buy and uninstalled. Do i need plug-ins to make it work? I am so confused.
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David Bradbury

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I think we are all confused Renea. I was considering buying LR4 so downloaded the trial but, as with you, I find it doesn't do what it is supposed to do - ie it isn't fit for purpose. Adobe have taken money off many people (like you) and have not delivered what you have paid for, but no talk of refund or compensation. We, as consumers, are expected to try a variety of different workarounds and Adobe can't even commit to a date when they will have their bug-ridden code updated. If the company that I work for treated our customers in this way we would deserve to lose our contracts. Not very professional or customer focussed of this global company. Rant over.....
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Scruffyme

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Dear Adobe People, I did see the target date but to be honest I know that it is likely with testing etc that the target date will move so if you could tell us what kind of revised dating you are thinking of that would help.

Thanks!

Therese Clarke
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Paul

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Are we allowed to know the "several other issues", Adobe?

I have several bugs/strange behaviors related to the External Editor.
For example:
- if you say 'cancel' in the plugin Editor you come back in Lightroom4 and there is a tif-file
- post editing a tif-file is in many cases not possible
- after returning to Lightroom4 sometimes some edit-functions are not working any more, even on other photos. You have to quit and restart Lightroom4.

Anyway, I'm curious about the other issues that are going to be solved within 2 days.

Paul.
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David Bradbury

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would be interesting to see the test scripts and results for LR4. I would have thought that "edit in" should be pretty high up on the schedule. Got to raise some concerns about the effectiveness of the testing and the accountability of the testing manager responsible. Extract from his/her CV ..."personally responsible for failed testing programme for major consumer image editing application. Can provide many letters demonstrating customer response to my work."
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hey guys,

I'm not sure how to say it any different than Julie. She said her target was two weeks, so that'd mean something by the end of Thursday or early morning Friday (March 29/30) depending on your timezone. If that changes, we will certainly let everyone know.

Thanks for you patience and we apologize for letting this slip out.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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See Tom's announcement here on an update release later this week:

http://feedback.photoshop.com/photosh...
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MICHAEL KIRWAN

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Great we are getting an update this week, is there any chance we can get an update on the fixes that will be included?

Cheers

Mike
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Lightroom 4.1 is now available on Adobe Labs:

http://labs.adobe.com/technologies/li...

Includes a fix for this issue, plus several other top issues and includes 5D Mk III support:

http://labs.adobe.com/technologies/li...
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Penne Fossa

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Downloaded this but does not solve the problem! Still can not "edit in" Elements in LR 4. Not even mentioning NIK plug ins!
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Paul

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Same here. Ik cannot see my NIK plugins.
Is there something more we need to do to get it working?
Can somebody from Adobe give some instructions?

Btw. I'm on a Mac with everything the latest version. I did install the trial version of Photoshop, but that didn't help me.
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David Bradbury

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Jeffrey Jeffrey Jeffrey - it just doesnt work. The Adobe plot is well and truly lost...
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Paul

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This is a release candidate, it is not 4.1 but something like 4.1.beta.

Do I get this right?
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John Zawacki

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So let me get this straight. The fix to a production problem is a beta.

Just uploaded and installed 4.1

When I try to edit a 5dMKII raw file (22mb) in PS5.1
It opens up PS5.1 and the photoshop hangs for almost 3 minutes before opening file.
This happens the first time LR$.1 is opened. If you leave it open subsequent edits take 15 seconds to open.
Also does not give option to edit a copy or any other options. Opens the Original in PS5.1
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John Zawacki

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Just a followup.
If I reboot my system and relaunch LR then attempt to edit a raw file in CS5.1
Photoshop again hangs for 3 minutes before opening file. Normal is 10 -15 sec.
Another Note:
The option menu on edit in does appear if I edit tif file bit not if i edit a cr2 file.

How much per hour do you pay the people for testing your software?

.
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Scruffyme

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Have tried RC1 unloading completely and reloading Nik colorefex Pro 4 and it doesn't work on a macbook Air that meets all the specs. Same for other members of the Nik family - just see edit in showing no external editor selected.
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Brian D Kilpatrick

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Just installed 4.1RC on Imac with 10.7.3 *gb ram. Removed CS5 Trial and only option to edit in is a copy with Lightroom changes applied. Edit a copy and edit original are greyed out no matter what the file type. (jpg or dng)

The fix is not working on the Mac. If you have CS5 Trial installed do not remove it until Adobe fixes this mess.
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Ian Marks

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I have had the same experience as Penne.
Running LR4 on Mac 10.7.3
Edit wasn't working with Nik software, downloaded PS5.1 and it was working. Then the centre part of the menu disappeared when I click on Edit it so I see

Edit in Photoshop
Edit in Viveza 2
A Line
Open as smart object in Photoshop

The list of plugins disappeared.
LR4.1RC has not corrected this.
I can edit using Nik software but I have to go to login preferences to change which program I use.
Very disappointed.
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Thomas Jackson

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Interesting! I can report at least one successful use of 4.1 RC. I can now use Neat Image as an "Edit in," just as I could in beta (but couldn't in the released version of 4.0). Windows 7 x64.

For others looking at my "circumstances," I decided against the relatively simply registry fix because I wasn't confident that a future upgrade would know what to do with it. I also didn't install any of the trial versions of Photoshop or Elements. In short, I just "waited" for the fix. In this case, the fix seems to work for me. Sorry others continue to have problems.
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David Bradbury

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Well done again Adobe. Do you want a new Test and Release Manager? I know a good candidate who can do a much better job than your current incumbent and at probably half the pay....
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David Bradbury

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You know, I was trialling LR4 with a view to purchasing it. You have just persuaded me to switch a different package. Shame as I have been a loyal Adobe user for years.
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Paul

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I think I found a solution to the Edit In [one of your plugins]

Go to /Preferences/external editing.
In the 'additional external editor' you can give labels to each plugin you have. It is called a preset.
It is a bit clumsy, you have to give each plugin another label, otherwise you overwrite your other setting...

The plugins will show in the menu.
I didn't test this out, as I have to go and get the product keys...

Thought I let you know before that.
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Spinthma

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Thanks Paul!!!!
And I know we are all upset with these issues; but I hope for a good end;
The product is worth ...

/Karl
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Allen McAvoy

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So, the fix to the problem is to create the need for more fixes. 'There is no doubt some pressure to get this fix out the door and put this whole affair behind everyone. I think those working on it need to be sent home to get some sleep. I suspect they've been working on this for weeks. I do hope Adobe can get the real fix up soon. I'm not about to do a registry edit or a work around, the first leaves me uncomfortable, the second, means I'm going to have to install things I don't need. I'm going to make the signs of the cross and hope this gets fixed soon. I just want to use the program as intended when I originally purchased it, three, gulp, wow, saying this makes me sad, three weeks ago.
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Ian Marks

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Paul's solution is working for me on Mac 10.7.3
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JullieM

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I have not tried the release candidate as of yet and have a question before I do. In order to make Edit In work in LR4, I downloaded the trial of CS5. So, if I download and install the 4.1 release candidate and Edit In works properly, how do I know that it is a result of the release candidate and not just having CS5 installed?
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Penne Fossa

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I have decided ,after downloading LR 4.1 and it is still not working, that I am not going to download anything more until a reliable solution is found! My Nik plugins and Elements work in LR 3 and unless an answer is found within the next 28 days (how long I have before returning it) I will not keep it. I have alerted the photo groups I belong to as well as the Webinars I watch regarding LR4 that problem exsists. The fact that this happened without working out the "bugs" and no disclaimer to warn us that this is a problem, makes me wonder how reliable and trustworthy Adobe actually is!!