LR4.2 RC: Video playing interrupted / sound OK (performance issue)

  • 1
  • Problem
  • Updated 6 years ago
When playing video files (coming from my camera) within LR4.x they will not play smooth but images will interrupt from time to time (sound will continue at the same time). Wen playing the same movie, same location, only outside LR with a external mediaplayer, the movie will play well.
In LR 3.x an external mediaplayer was used for playing movies and there this problem was not there. It looks like the internal movie handling within LR4.x is causing this problem. At release of LR4 I read other people facing the same issue.

I really hoped that LR4.2 would solves this issue, but sofar I don't see improvements.

I have a core I7 processor with 6 GB ram.
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m rutten

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Posted 6 years ago

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Baichao Li, Lightroom Quality Engineer

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Could you please let us know your camera model and your video file format?
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m rutten

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I have basically two Canon camera's, both creating .MOV files.
- Canon powershot SX1
- Canon EOS 60D
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Baichao Li, Lightroom Quality Engineer

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Is that ok if you send us your video files for testing?
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m rutten

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How can I do this, Although I did not do a complete analyze I think that especially the bigger files are having this problem. How can I send them to you ?
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Baichao Li, Lightroom Quality Engineer

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Thank you so much for your help, could you please send me an email, then I can reply you the FTP server for your uploading, please send to lbaichao at adobe dot com. (Please do NOT put your email address here, otherwise you will get a lot of spam.)