LR4.1 video file import fails: "There is a problem with the video file"

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  • Updated 7 years ago

This conversation has been merged. Please reference the main conversation: Lightroom: Can't Import video in LR 4.1

When importing new video files to the LR4.1 (64-bit Windows 7) catalog, a few files fail to be imported with the following message: "There is a problem with the video file". The exact same video files can be imported to the LR3.6 (64-bit Windows 7) catalog without problems.

The LR4.1 error message fails to provide sufficient information to find a solution or a workaround. The files in question are all AVI format. The non-imported files play okay in Windows Media Player, but just a certain few are consistently failing to import. I understand that LR4 may need to be less forgiving of certain file problems in order to support its expanded video features, but, if so, it should tell us what these problems are or allow us to examine logs or provide diagnostic tests that will reveal sources of incompatibility with LR4 import operation.

Improved video capabilities in LR4 are very appealing to me....but NOT if they fail while giving error messages which are unhelpful.
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Delane Wycoff

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  • frustrated

Posted 7 years ago

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jdv, Champion

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AVI is a container. What is the CODEC? The problem with players is that they are deliberately forgiving, and go easily into quirks and recovery modes.

Lr has to be more strict than that. It would be nice to have more output, yes, but I suppose the though is that the sorts of information it can offer would likely be so technical as to be impossibly obscure for most users.

There is a convenient hole in the plugin logging where one can turn on full app logging to a text file. I'm sure someone has already created a "super logging" plugin that simply exploits this and nothing else.
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Nathan Chilton

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I was having the same problem, until I uninstalled Divx and rebooted. That resolved it for me.
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Nathan Chilton

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I was getting this message: "there is a problem with the video file"

The video files were M-JPEG/AVI and H.264/MP4.
Seeing the advice above, I uninstalled DivX and rebooted.
This resolved the issue for me!
Thank you!