Lightroom: Crashing in Develop mode and importing photos on Windows 7

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  • Problem
  • Updated 6 years ago
  • (Edited)
LR3 frequently crashes with Windows 7 in develop mode and importing photos. Computer has been thoroughly checked out and the problem appears to be the software (as others have reported as well).
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steve lustig

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Posted 7 years ago

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Geoff Walker, Champion

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Steve, you will need to provide more information as to your system, what exactly are the steps to reproduce the crash.
Sure the software may have something to do with the crashes however the vast majority of users don't have the problem so the more info you can provide the easier it will be to try and isolate the issue.
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steve lustig

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The Asus is a PC-based system with an Intel dual core, running Windows 7 (64-bit), the Asus' O/S runs on a 1.3 GHz clock and has 8 GB RAM. It has a Nvidia video card (GeoForce G210M).

Crashes can occur by simply putting my SD card in the laptop's slot and using the import function of LR3. Last week it imported 70 nef files from my Nikon but crashed 3 times while rendering previews. Previously, it crashed while taking a LR3 course (and navigating between modules) at a local photo gallery (about 5 times during the 2 hour class), and before that, it usually crashed in the develop module while doing simple things like adjusting clarity or the black level.

I had been having crashes elsewhere (like watching youtube videos) but this stopped when we figured out I was running both 32-bit and 64-bit flash versions. Now, everything runs well except LR3. I have spoken to others who also have crash problems with LR3 when using 3.4.1, especially with Windows 7. I have also read on the Adobe Forum that my problem is not isolated.

I swapped hard drives to see if that would work, upped the RAM from 4 to 8, had the video card put through it's paces, uninstalled and reinstalled LR3, etc. all to no avail. The software seems the only variable left, particularly given the simple nature of the tasks performed (not much simpler than import!) when crashing and the reports of others.

Any help greatly appreciated.

Steve
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Becky Sowada, Adobe Employee

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Official Response
The crash during import might be related to a device conflict. Before importing, try unplugging any devices you may have connected to the computer, such as cell phone, mp3 player, bluetooth, thumb drives, etc. Once all those types of devices are disconnected, try importing. You can gradually re-connect devices until you determine which one is posing a conflict. If you are able to narrow it down to a specific device, please post back - I'd like to know if there is a conflict.

The crash in develop is likely not related to the import crash. If you could get a crash dump, that would be helpful in troubleshooting. Post back if you're able to get a crash dump, and I'll contact you offline for a location to send the dump file.

Thanks,
Becky
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Jeanie Purcell

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The same thing happens to me. I'm running Windows 7 , but it started with LR3. LR3 worked fine for a year, then it seems the same time it started happening with me, is the same as many other people. I see that we're not isolated cases if you google it - crashing while trying to import actually seems pretty common.

My computer guy actually suggested re-installing Windows as an effort to work it out, so we did. When I loaded LR back in, I just upgraded to LR4 since my computer was basically "new" since it was wiped out with the windows re-installation. Unfortunately, I have the very same problem with LR4 as well.

It is very frustrating considering it was never an issue before. There was no change of any additional components or anything. I keep my computer very isolated from extraneous programs to try to keep it running fast for editing. But as far as I can see by the posts - everyone began having issues between fall of last year and sprin of this year? Were there any updates that came out between the that could have done that?

It really is crippling to my workflow.
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steve lustig

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I switched laptops from an Asus with two video cards to an Asus with one and the problems have disappeared. No LR3 crashes in six months.
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Donna Cook

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I'm running LR4 and it worked great the very first time as in during the setup. Since then nope. As soon as I try to import it freezes. It seems like the develpo module is okay but with limited imports who really knows. I still have LR3 on the computer because I like to have the one from before available if the new one doesn't do what it should. Never a problem before. Now LR3 is refusing to import as well.
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Neena

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I'm super frustrated. I have LR3.6, Windows 7-64bit and use Nikon...that combination keeps popping up in all forums I've read. I can't import, I crash EVERY time. I'm totally non functional right now. HELP!!!

I've tried everything listed here and nothing is working...I want my money back!
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Victoria Bampton - Lightroom Queen, Champion

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Sorry to hear that Neena.

What else is connected to the computer?

And can you import from the hard drive, rather than from a memory card?

And at what stage does it crash? When it's trying to show the import dialog? When you press Import in the Import dialog? Or what?

What steps have you tried? Trashed preferences? Tried a clean catalog?
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Neena

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The only thing I have connected is my Clickfree back up drive. I"m importing from my hard drive. I click on import, then if i speed over to the directory i may be able to get to the sub directory and sometimes not..it seems to be a time thing as opposed to a particular directory. I have deleted my preferences and also tried a new catalog. I have a temperature monitor always on and my drive is fine. This started happening after I upgraded to LR3.6 from LR 3. I"m debating on uninstalling LR and start again but would rather not go that route if i can avoid it.
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Deborah Douglass

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I have the same problem with my computer totally freezing during rendering, or completely shutting down. We've tried everything in our troubleshooting attempts. Even reformatted the hard drives. Tonight, we switched my husband's hardware (video card, motherboard, hard drives) with my hardware. I ran LR4.1 with his harware, and still had the same issue of crashing. Plus, LR is super slow when it isn't crashing. But it always crashes eventually.
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Victoria Bampton - Lightroom Queen, Champion

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Deborah, did you change the power supply at any stage? And check for overheating too. Shutting down the whole machine would usually point to hardware - software shouldn't be able to do that. Lightroom does push machines to their limits, so it can show up hardware issues that other programs don't find.
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Deborah Douglass

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Yes, Victoria, we put on a 650 watt power supply to see if that was the problem. And thank you for continuing to help me work through this nightmare! I will keep at, even through sleepless nights and tears!
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Deborah Douglass

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BTW... the steps to producing the crash or freeze are pretty much the same.

1) Open LR
2) Choose pictures to Import
3) Begin importing pictures as either standard previews or 1:1 previews.
4) If pictures have previously been rendered in standard previews, and I then attempt to render them as 1:1, the crash happens after about 100 RAW previews have been rendered. I can render JPG's without incident. Rendering also causes the computer to totally freeze. No mouse, no Esc., no control/alt/delete - nothing works but to reboot.
5) In the Develop module, crashes are random. I can be using any of the development sliders and have the computer crash. But it's never frozen during developing.
6) The computer crashes during exports of images as well as slideshows (with or without music).
7) Windows Task Manager shows LR using the CPU up to 100 under the processess tab.

Hope this helps.
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Jim Wilde, Champion

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Have you tried running a CPU temperature monitor when running these LR tasks? There are free utilities available to download, and it would at least let you know if you have an overheating problem....
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Deborah Douglass

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Yes, Jim. The CPU temperature monitor is always being used to try to evaluate the situation, alongside the Windows Task Manager. And the computer does indeed often "crash" when the monitor reads 100%

However, the computer will "freeze" even without a temperature rise.
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Victoria Bampton - Lightroom Queen, Champion

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Let's try and get rid of the crashes before we worry about the freezes Deborah. They may have different causes!

How high is the temperature running? You've done some dusting, I assume? Extra fans?
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Deborah Douglass

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