Lightroom: Crashing in Develop mode and importing photos on Windows 7

  • 4
  • Problem
  • Updated 6 years ago
  • (Edited)
LR3 frequently crashes with Windows 7 in develop mode and importing photos. Computer has been thoroughly checked out and the problem appears to be the software (as others have reported as well).
Photo of steve lustig

steve lustig

  • 4 Posts
  • 0 Reply Likes
  • frustrated

Posted 7 years ago

  • 4
Photo of Becky Sowada

Becky Sowada, Adobe Employee

  • 508 Posts
  • 105 Reply Likes
Official Response
The crash during import might be related to a device conflict. Before importing, try unplugging any devices you may have connected to the computer, such as cell phone, mp3 player, bluetooth, thumb drives, etc. Once all those types of devices are disconnected, try importing. You can gradually re-connect devices until you determine which one is posing a conflict. If you are able to narrow it down to a specific device, please post back - I'd like to know if there is a conflict.

The crash in develop is likely not related to the import crash. If you could get a crash dump, that would be helpful in troubleshooting. Post back if you're able to get a crash dump, and I'll contact you offline for a location to send the dump file.

Thanks,
Becky