Lightroom: Crashing both loading pictures and in development mode (Win 7 64-bit)

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  • Updated 7 years ago
  • (Edited)
I am using LR3 (64-bit) on an Asus laptop with Windows 7. My program has crashed numerous times, both loading pictures and in development mode. The Adobe helpline was not of assistance. My computer has been thoroughly inspected and is working properly. I note many others find a crash or freeze with the 64-bit version of LR3 and Windows 7. This is very frustrating and wasting much time. Will a fix of this apparent bug be coming soon?
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steve lustig

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  • frustrated

Posted 8 years ago

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Dan Tull, Employee

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Depending on how comfortable you are with fairly technical instructions, it's not too hard to adjust Windows to generate mini-dumps for crashed applications (in this case, Lightroom):

If you can zip up a mini-dump file, I might be able to diagnose the crash you're seeing. My e-mail handle is dtull. Also, I might be able to whip up some simpler way to set this up. Registry hacking is a bit geeky. Note that you do just need to create that one key (the defaults for the subkeys work fine for this purpose).
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Winn Krafton

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Same issue. LR4 worked fine for at least a 100 pics, now it will not let me work in develop mode.^%$#@!&*(