Lightroom 2015.6: Drop down menu position issue with high resolution screen

  • 12
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
drop down menus on develop panel pop up in centre of screen not under the dropdown after upgrading to LR2015.6 cc release.  Problem can be avoided by lowering the display resolution from 2560 x 1440 to 1920 x 1080

  




Lightroom version: CC 2015.6 [ 1078672 ]License: Creative Cloud
Operating system: Windows 10
Version: 10.0
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.4 GHz
Built-in memory: 16320.4 MB
Real memory available to Lightroom: 16320.4 MB
Real memory used by Lightroom: 1592.7 MB (9.7%)
Virtual memory used by Lightroom: 1813.5 MB
Memory cache size: 26.7 MB
Maximum thread count used by Camera Raw: 8
Camera Raw SIMD optimization: SSE2,AVX,AVX2
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1440, 2) 1680x1050
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info: 
GeForce GTX 960/PCIe/SSE2
Photo of Dave Simpson

Dave Simpson

  • 2 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 12
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4680 Posts
  • 1797 Reply Likes
(Also worth noting that Dave said on Facebook that it works fine on one screen but not the other, in his dual monitor setup.)
Photo of Dave Simpson

Dave Simpson

  • 2 Posts
  • 0 Reply Likes
thanks victoria - yes, it's only the higher resolution screen when set to it's maximum resolution which has the problem.  the other is fine, but its native resolution is lower.
Photo of Alexey Batov

Alexey Batov

  • 2 Posts
  • 0 Reply Likes
Lightroom version: CC 2015.6 [ 1078672 ]
License: Creative Cloud
Operating system: Windows 7
Version: 6.1
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3,0 GHz
Built-in memory: 32701,5 MB
Real memory available to Lightroom: 32701,5 MB
Real memory used by Lightroom: 965,6 MB (2,9%)
Virtual memory used by Lightroom: 968,7 MB
Memory cache size: 4,0 MB
Maximum thread count used by Camera Raw: 8
Camera Raw SIMD optimization: SSE2,AVX
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
Photo of Thomas Bauer

Thomas Bauer

  • 1 Post
  • 0 Reply Likes
Same problem here with 4k resolution on a 1-monitor-setup
Photo of shaun young

shaun young

  • 1 Post
  • 0 Reply Likes
This reply was created from a merged topic originally titled WB Problem with Lightroom 2015.6.

After updating lightroom to 2015.6 i now have this strange problem that the WB box now pops up near the middle of the screen and you have to move back and forth to change it.

Windows 10 pro
geforce gtx 760
4k Dell monitor 3840*2160

Changing the screen size to another resolution, it fixes the problem but at maximum screen size it keeps showing in this position.
Photo of Tom

Tom

  • 4 Posts
  • 2 Reply Likes
Same here with Win 7 x64, GTX850M and Intel 4400, 1920x1080 laptopn screen. Lowering resoultion does not solve the problem. 

Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15078 Posts
  • 2141 Reply Likes
We're looking into this issue. Thanks for reporting this issue.

As a workaround, you can roll back to the 2015.5.1 update: https://helpx.adobe.com/lightroom/kb/roll-back-to-prior-update.html
(Edited)
Photo of Michael R

Michael R

  • 33 Posts
  • 4 Reply Likes
how bout you look into supporting Windows based machines as a whole.  The whole industry controls you.  You don't assign any assets to making compatible PC software.  I have tried 3 windows based laptops and recently bought a $6500 machine double the MacBook pro that runs Lr and Ps flawlessly and the windows based machine runs your software like a piece of turd.  Why can't you throw some assets at helping your windows based users.  And why haven't you been working tirelessly on 4k support?  Your Mac's have 4k too don't forget...  Absolute useless software if you aren't a Mac user.
Photo of Steve Sprengel

Steve Sprengel, Champion

  • 2668 Posts
  • 343 Reply Likes

On my Windows 10 1680x1050 monitor the dropdown is in a reasonable place:

Photo of Angelo lo presti

Angelo lo presti

  • 3 Posts
  • 0 Reply Likes
same problem but with the display 1920 x 1080  to W10 and laptop screen
in develop fast on library panel , no problem

in white balance (library) same problem
(Edited)
Photo of Angelo lo presti

Angelo lo presti

  • 3 Posts
  • 0 Reply Likes



in whyte balance (library) same problem!!
Photo of Andreas Hendel

Andreas Hendel

  • 1 Post
  • 0 Reply Likes

Same here on one-monitor setup. Updated graphics driver, but didn't make any change.

Lightroom version: CC 2015.6 [ 1078672 ]
License: Creative Cloud
Operating system: Windows 7
Version: 6.1
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 2,7 GHz
Built-in memory: 16315,4 MB
Real memory available to Lightroom: 16315,4 MB
Real memory used by Lightroom: 2017,4 MB (12,3%)
Virtual memory used by Lightroom: 1995,9 MB
Memory cache size: 3772,0 MB
Maximum thread count used by Camera Raw: 8
Camera Raw SIMD optimization: SSE2,AVX
System DPI setting: 115 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:
Quadro K2000M/PCIe/SSE2

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 368.39
Renderer: Quadro K2000M/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler

Thanks for getting this fixed asap,

Andreas

Photo of Tom

Tom

  • 4 Posts
  • 2 Reply Likes
I've sent my logs to adobe. They answered:
- uninstall LR CC
- install the second last version
- wait for an update and look into adobe blog what will be changed in the future update

That sucks. I pay for updates with CC, not to downgrade and wait.
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4680 Posts
  • 1797 Reply Likes
You could continue working with 2015.6 if you don't mind the menus being in the wrong place. Bugs do happen, and it'll get fixed as soon as they can.
Photo of Tom

Tom

  • 4 Posts
  • 2 Reply Likes
Yes, sure I can do. But both ways suck. The official respond links to a blog where exactly nothing is mentioned. They just don't care. They don't have to care. And that sucks. Showing dropdown menu at worng position should be just a litte bug and I'm sure it could be fixed very fast. Just release a hotfix update, maybe just stop rolling out the update until it is fixed. That way lots of people get pissed because the whole workflow is moving your mouse/tablet across half of screen or uninstall and install and configure software...  But no, they have <swearing removed> internal processes and don't care about customers. At least they should give 1 months CC for free - it won't hurt them but I pay 1 month without being able to properly use the software...
(Edited)
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15078 Posts
  • 2141 Reply Likes
Hi Tom, I can promise you we do care and we're actively working on this issue. Which blog are you referring to? The official answer points to this document which gives instructions on how to roll back to the prior version: https://helpx.adobe.com/lightroom/kb/roll-back-to-prior-update.html
Photo of Tom

Tom

  • 4 Posts
  • 2 Reply Likes
Someone from support linked me to the official Adobe blog to look for news... There weren't any news.
It seems there are lots of problems now with this update.
Syncing between RAW and TIF on portrait mode results in wrong positions of the brushes, no problem in landscape mode. Syncing between a RAW/DNG and TIF results in totally wrong white balance.

With "they don't care" I mean Adobe. Not the programmers themselves... As a leading company you don't have to give a f... because people won't change their software...

I'm looking forward so I can use Adobe on Linux in near future. But until then I want to use the software with the updates and don't want to do rollbacks and wait 2 months with an older version. 1 month for free would be a nice  deal - but as I said you don't have to care...
Photo of Karim Kanoun

Karim Kanoun

  • 1 Post
  • 0 Reply Likes
I have also the same issue here. Please fix it ASAP (Configuration: I5-6600, GTX960 and DELL P2415Q)
Photo of Andrew Stawarz

Andrew Stawarz

  • 6 Posts
  • 3 Reply Likes
Similar behaviour on Asus ZenBook Pro with UHD/4k display, dropdown option boxes appearing to somewhere to the left of the drop arrow in the man UI, preferences, etc... Good to see others are experiencing the same.

Annoying but have encountered far worse behaviour in other software at UHD/4k resolution and 200%+ scaling.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15078 Posts
  • 2141 Reply Likes
Official Response
This issue is fixed but the Lightroom CC 2015.6.1 update that came out today: http://blogs.adobe.com/lightroomjournal/2016/07/lightroom-cc-2015-6-1-now-available.html
Photo of Angelo lo presti

Angelo lo presti

  • 3 Posts
  • 0 Reply Likes
I upgraded to the latest version 6.6.1 and Camera Raw 9.6 build 1083169

Drop down and position menu has been resolved. thanks
Photo of Jim Keir

Jim Keir

  • 20 Posts
  • 2 Reply Likes
This reply was created from a merged topic originally titled Lightroom 6 high DPI display bug.

On a high DPI screen (specifically a Dell 4K monitor with 150% display scaling set), the dropdown list in dialogs is incorrectly placed.

Repro:
- Use a high DPI monitor with display scaling set to something other than 100%.
- Open the Export dialog and select "Hard Drive".
- Expand the "Existing Files" dropdown.

Expect:
- Dropdown menu should appear under the dropdown control.

Actual:
- Dropdown menu appears offset to the left.

Photo of John R. Ellis

John R. Ellis, Champion

  • 4054 Posts
  • 1067 Reply Likes
As Stefan Redel wrote in the original topic, make sure you have LR CC 2015.6.1 / 6.6.1.  Do Help > System Info to check your version.  Do Help > Updates to get 2015.6.1 / 6.6.1.