Camera Raw 9.5/Lightroom CC 2015.5/6.5: Moving sliders causes image colors to dim and brighten

  • 10
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Update to latest LR: Now, moving sliders causes image colors to dim and brighten in a psychedelic way!. Not good. Makes you think video card is going.
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5WA - Robert Neff

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Victoria Bampton - Lightroom Queen, Champion

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Psychedelic colours are almost certainly the graphics card or driver.
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5WA - Robert Neff

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Only happens on image, no where else. tend to thing its the update. Had been using LR all night and then downloaded the update. Issue occurred only  after I downloaded and opened the update. Rest of the screen is fine. Other apps are fine. Only happens in LR.  Anyone else having this issue?
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Victoria Bampton - Lightroom Queen, Champion

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Yup, we've seen quite a number of people with psychedelic colours only on the image, usually fixed by a driver update.
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5WA - Robert Neff

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OK, will check into that. Just happened after the update, so that is what makes LR suspect. Also happens when you crop your image and click to move around.
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5WA - Robert Neff

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Curious though it only happened after the update. Also happens when you crop and move image around. will check into the driver.
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chris schwegler

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i had the same problem, i turned off Graphic Acceleration under Preferences  > Performance and it seemed to go away. Never had to do that before. for sure update.
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BDX

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(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Does this happen with all files or only specific ones?

It may help if we could see your Lightroom System Info with the Graphics Processor enabled (the state when you see the problem) Directions for sharing your system info from Lightroom: 
http://feedback.photoshop.com/photoshop_family/topics/photoshop_how_do_i_share_my_system_information
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5WA - Robert Neff

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Lightroom version: CC 2015.5 [ 1067055 ]License: Creative Cloud
Operating system: Mac OS 10
Version: 10.11 [3]
Application architecture: x64
Logical processor count: 8
Processor speed: 3.4 GHz
Built-in memory: 24,576.0 MB
Real memory available to Lightroom: 24,576.0 MB
Real memory used by Lightroom: 2,212.8 MB (9.0%)
Virtual memory used by Lightroom: 4,377.2 MB
Memory cache size: 3,137.5 MB
Maximum thread count used by Camera Raw: 8
Camera Raw SIMD optimization: SSE2,AVX
Displays: 1) 2560x1440

Graphics Processor Info: 
AMD Radeon HD 6970M OpenGL Engine

Check OpenGL support: Passed
Vendor: ATI Technologies Inc.
Version: 4.1 ATI-1.40.16
Renderer: AMD Radeon HD 6970M OpenGL Engine
LanguageVersion: 4.10


Application folder: /Applications/Adobe Lightroom
Library Path: /Volumes/8TB LaCie 2014/2015 Photos/Catalog 2015-05-14 to 12-14/LR_Catalog_2015-Sep/2015-05-14 to 12-14.lrcat
Settings Folder: /Users/robertcneff/Library/Application Support/Adobe/Lightroom

Installed Plugins: 
1) Aperture/iPhoto Importer Plug-in
2) Canon Tether Plugin
3) DxO OpticsPro 10
4) DxO OpticsPro 10 Importer
5) Facebook
6) Flickr
7) Leica Tether Plugin
8) Nikon Tether Plugin

Config.lua flags: None

AudioDeviceIOBlockSize: 512
AudioDeviceName: Built-in Output
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: LR5x102
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon HD 6970M OpenGL Engine
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 2.1 ATI-1.40.16
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_blend_equation_separate GL_ATI_blend_weighted_minmax GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod 
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks. Couple more questions:

1) when you stop moving the slider and let go of the mouse, does the image still look odd, or only when you're scrubbing?
2) If it still looks odd after you release the mouse, can we get a copy of the raw file and the sidecar with the settings that are looking wonky?
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5WA - Robert Neff

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Sliders — Only when mouse is active. Ok on release. Also occurs when you click on the moving the image/recropping. This started after update was installed.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Robert, we still haven't been able to repro. Sounds like getting a raw file with the sidecar with the settings for the file you're having trouble with might be helpful to our team to repro. Would you be able to post one (Creative Cloud/dropbox url, etc).
(Edited)
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5WA - Robert Neff

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Wow! Wonder if this is an age factor. My mac is 2011. Will be back later and video the issue. FYI. This issue is not limited to RAW. It's also Tiff, PSD.
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5WA - Robert Neff

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Interesting. I am working i n an older catalog I just updated and its not doing this. But was last night on a newer catalog. This catalog is 35 MB. Other catalogs range from 110 to 800MB
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chris schwegler

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found another solution that worked for me.

1. disabling "Use Graphic Processor" worked like a charm.
2. disable "UGP" and then uninstalled LR and reinstalled and then enable "Use Graphic Processor". I dont know if just uninstalling LR would work, just giving you my process.
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5WA - Robert Neff

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5WA - Robert Neff

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This just started happening. The Catalog has been used for editing and restarted. The Catalog yesterday was 35MB. Now it's 230 GB.
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5WA - Robert Neff

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What is not shown in the video is, the longer I hold down on the sliders, the more active the color change is on the dimming and brightness.
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Udo Klünsch

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I made the same experience. Whenever I hovered over the sliders or I tried to drag them in any direction it dims and lightens and I also get a reduced quality of the image looking as it would have been painted with a fineliner...
I switched of graphics acceleration and LR runs like before the update. I now will follow Chris Schwegler in switching off the UGP having already uninstalled LR and am now re-downloading the app. Let's see what happens...  

No, does not help...
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chris schwegler

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i would try to just switch off UGP. i have had no problems after that switch is off. going strong so far.
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Udo Klünsch

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you're right, I switched off UGP and it worked. Thanks Chris!
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Tony Sutton

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This reply was created from a merged topic originally titled Hardware acceleration playing up after update.

Lightroom updated a couple of days ago and now the screen flashes darker whenever I move a slider in develop module if graphics acceleration is turned on. Adobe really seem to have struggled with hardware acceleration implementation to me :( (using OSX El Capitan)
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Bo Brinch

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This reply was created from a merged topic originally titled Camera Raw / Lightroom - flicker in RAW.

Just updated to RAW 9.5 and Lightroom 6.5 and I'm experiencing the problem in both apps.

Whenever I make a change (exposure, contrast, highlights, blacks etc.) the image flickers. So there's no smooth transition, it just jumps around constantly from bright to dark and back again. It does end up with the correct result once I'm done but it's very difficult to see what I'm actually doing while doing it.

Macbook, El Capitan v. 10.11.4
All Creative Cloud apps are up to date
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John R. Ellis, Champion

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For future reference: Bo reported in the original topic that turning off the GPU in LR stopped the flickering.
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Shari A. Whittaker

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This reply was created from a merged topic originally titled LIGHTROOM 6.5 - Flickering problems.

I just downloaded 6.5 and am having terrible flickering problems.  Has anyone found a solution to this problem.  So upset - what a waste of money.
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Bruno Pavão

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This reply was created from a merged topic originally titled Flicker issues with Camera Raw 9.5, Photoshop CC 2015 - Mac OS.

I'm running Adobe Photoshop CC 2015 in my 2011 21.5" iMac which is running OS X 10.11.3. After updating to the latest versions of both Photoshop and Camera Raw, ACR flickers my image from the current exposure to an extremely dark one then back to the current exposure. It's EXTREMELY annoying when trying to fine tune the look of an image.
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Bruno Pavão

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SOLUTION PROVIDED BY ADOBE FOR MY PROBLEM:
I contacted Adobe's live chat and, after they took remote control of my computer and changed a few settings on Photoshop, the issue disappeared. The settings changed were:

Photoshop > Preferences > Performance > Graphics processor settings > Advanced:
"Use graphics processor to speed computing" tickbox: YES
"Use OpenCL" tickbox: NO
"Guides and ... edge sharpening" tickbox: NO
"30-bit display" tickbox: NO

Photoshop > Preferences > Camera Raw > Performance > "Use graphics processor" tickbox: NO

Changing these settings eliminated the issue for me. Hope it helps!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Our engineers have narrowed this down to an issue in the drivers for AMD cards on OS X. We're working with Apple to track down a fix.

The the meantime, the workaround is to disable "Use Graphics Processor" in Lightroom https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html#troubleshooting or Camera Raw https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html#Troubleshooting
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Tony Sutton

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Any update on this?
3 weeks seems adequate time to fix the problem - it is slowing my work down immensely with the graphics accelerator turned off and it is unusable with it turned on since the recentupdates 
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Simon Chen, Principal Computer Scientist

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This turns out to be an AMD driver bug on Mac OS X 10.11. We're working with Apple/AMD to resolve the issue. For a workaround, turn off the GPU acceleration from the Preferences dialog.
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Shari A. Whittaker

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Will you be advising us when the problem is solved.  Very annoying.
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Tony Sutton

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Turning off the acceleration is causing me major headaches as the system is considerably slower when editing images :(
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Etienne Payet

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And now it's already 1 month of struggling with this issue... Since Lightroom is almost unusable, I'm currently experiencing C1 Pro. Because, well, if we agree to all the burden of the monthly subscription system, we don't expect answers like "turn off this tech and get stuck with the old version".

Come on, guys,
even with a cooling dock, I've put an end to working without GPU acceleration, too much heating and noise from fans at max speed.
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HYUNKYU LEE

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I am also suffering from this issue . Please fix this issue ASAP to not feel like I've done dumbest thing ever ; I've been using without any problem at all with LR4(downloaded illegally) until switched to CC . I should have donated 12$ to my hungry children in north part of my country ( I live in south Korea) .
(Edited)
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Tony Sutton

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OK, still not fixed after a month. I would like a FULL refund of this last month's money ASAP please. I am currently looking at another image processing solution and if this is not fixed soon, will stop paying you a load of money every month for faulty software.
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Steve Sprengel, Champion

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It's a problem with a video driver not Adobe, so why aren't you threatening to switch to another hardware manufacturer for your video (or computer) and telling them they better fix it?
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Steve Sprengel, Champion

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HYUNKYU LEE

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The point is , this issue never happened until adobe update is applied . 
Do you still think this is not problem of Adobe ? 
If Adobe cannot provide fix for this , or it takes much time , I think it is customer's right to use old version of product.  Why in the hell should I pay monthly for this  ?  
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Simon Chen, Principal Computer Scientist

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Steve is correct. Unfortunately Apple and AMD are not responding. Adobe has tried to escalate the issue with them multiple times to the extent that we might need to blacklist the list of AMD GPU card that might be affected. You should push Apple and AMD if you can.
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Tony Sutton

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So now you have blacklisted my video card and LR is unusable and slow!!!!! Why kind of company are you ??? You screwed up, not AMD or anyone else. It all worked fine until Adobe updated LR. Not when AMD changed anything nor Apple changed anything, Adobe changed their software and broke LR!!!!!!!!!

Now fix it!!!!
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HYUNKYU LEE

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Calm down my friend - When I applied below config.lua Simon suggested ,  my graphic card is not blacklisted any more and also original issue here we were discussing about seems to be gone . 
Is adobe working on tests before releasing stable fix ? Anyway currently I am happy with my lightroom . Hope this also works for you -  
For your reference , when I click "About This mac" , 

OS X El Capitan 
Version 10.11.5

iMac(27-inch, Mid 2011) 
Processor : 3.4Ghz Intel Core i7
Memory : 16GB 1333mhz DDR3 (I upgraded )
Graphics : AMD Radeon HD6970M 1024MB

Have a nice day -! 
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Simon Chen, Principal Computer Scientist

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Official Response
The following AMD GPUs on Macs running El Capitan are blacklisted in Lr 6.6 because of reported driver issue with El Capitan: Radeon HD: 6330M, 6350M, 6370M, 6430M, 6450M, 6470M, 6490M, 6530M, 6550M, 6570M, 6630M, 6650M, 6730M, 6750M, 6770M, 6830M, 6850M, 6850M, 6870M, 6950M, 6970M, 6990M.

It is reasonable for Lightroom to take the step to blacklist these AMD GPUs until the driver issue is confirmed fixed in an Mac OS X update (see note). If you are sure to take the risk for working with the non-officially supported GPU with Lightroom. Try the following,

  1. Open Lightroom.
  2. Invoke Lightroom > Preferences... menu command
  3. When the Preferences dialog appears, select the Presets tab.
  4. Click on the button labeled “Show Lightroom Presets Folder...”
  5. Lightroom will reveal the root preset folder in the Finder/Explorer.
  6. Now goto http://adobe.ly/29TzG8f  and download the config.lua file and copy it into the root preset folder at step 5. The config.lua setting would instruct Lightroom to bypass the blacklisting anyway.
  7. Relaunch Lr.


Hope this helps,



Note: Apple has informed us that the driver issue with these AMD card *may* have been fixed with the latest Mac OS X 10.11.5. So it would be good to get some confirmation from the folks who reported the issue here either with the Lr CC 2015.5.1/ 6.5.1 or with Lr CC 2015.6/6.6 following the documented workaround described above (with Mac OS X 10.11.5 of course).