Lightroom Classic/Mobile: Sync permanently pending

  • 5
  • Question
  • Updated 1 month ago
  • Answered
  • (Edited)
I am using the latest version of Lightroom CC and its iOS Apps on iPad and iPhone.

My online Lr account Dashboard shows I have 9296 images and 10 videos

Both iOS devices agree and have total showing correctly at 9306

Lr Desktop itself is stuck on synching 42 photos which show as Pending in the synch list. All photos synched with iOS devices are stored in  a separate directory and the total shows in Lr Desktop as 8785.

How do I force Lr past this 'pending' phase and get it to 'see' all the images the majority of which have been imported on the iPad from Camera Roll?

Peter H
Photo of Peter R Hawkes

Peter R Hawkes

  • 8 Posts
  • 0 Reply Likes
  • frustrated!!

Posted 2 years ago

  • 5
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4738 Posts
  • 1829 Reply Likes
When you click on that https link, does the photo show up correctly in the web browser?

If so, back up your desktop catalog just for peace of mind.

Quit Lightroom. 
Go to C:\Users\<user>\AppData\Local\Adobe\Lightroom\Caches\Sync Data\ and delete (or rename) the Sync.lrdata folder. Restart Lightroom and it should try to reconcile your local synced data and the cloud synced data. That usually does the trick.
Photo of Akshay Mathur

Akshay Mathur, Employee

  • 33 Posts
  • 12 Reply Likes
Here is a shortcut to do the same : Classic -> Preferences -> Lightroom Sync -> Press alt/option -> Click on Rebuild Sync data .
Photo of John Porter

John Porter

  • 2 Posts
  • 0 Reply Likes
Wow! Thats a magic tip.  So easy when you know how.  many thanks, Akshay.
Photo of Frank Kohn

Frank Kohn

  • 23 Posts
  • 0 Reply Likes
When you say alt/option I assume that means alt on a windows machine and option on a mac. I tried alt on a windows machine but didn't see anything that said Rebuild Synch data.
(Edited)
Photo of Ninjaneer

Ninjaneer

  • 33 Posts
  • 4 Reply Likes
Victoria, this worked for me as well going to the physical location 

Akshay - I tried doing the ALT - Rebuild Sync Data, and that is what caused the permanent pending options. I went that route because I was getting errors syncing, and once I click rebuild everything was stuck on pending. Doing the above wiped out all pending and now there is no activity. 

Hopefully lightroom does a check to see if I have everything in the lightroom cc echo system folder. 
Photo of Pedro Marques

Pedro Marques

  • 1 Post
  • 0 Reply Likes
Wow... that worked Akshay! I've often encountered this issue, eventually just giving up and allowing 3 photos to be syncing forever and ignoring the warnings when closing the app. Hopefully Adobe can prevent this issue from happening to begin with but alt/option Rebuild Sync Data worked for me.