Lightroom/Photoshop: Say they are not installed, yet I use LR 2015.9 and PS CC2017. CC pretends none of them is installed

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  • Updated 1 year ago
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  • (Edited)
LR & PS say they are not installed, yet I use LR 2015.9 and PS CC2017. CC pretends none of them is installed. 
So I cannot just upgade to 2015.10, since CC thinks I need to install LR &  PS from scratch
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Paul Plak

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  • puzzled

Posted 1 year ago

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Carlos Cardona

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Not enough information. What platform, what OS, is that Lightroom CC?
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Paul Plak

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PC Win10, it is all CC kept up to date until now... it's just when I expected CC to suggest upgrading to 2015.10 that I got these indication that LR and CC were not installed. Still I can work with them.

Lightroom version: CC 2015.9 [ 1106920 ]License: Creative Cloud
Operating system: Windows 10
Version: 10.0
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 2,3 GHz
Built-in memory: 24573,5 MB
Real memory available to Lightroom: 24573,5 MB
Real memory used by Lightroom: 1139,9 MB (4,6%)
Virtual memory used by Lightroom: 1367,4 MB
GDI objects count: 606
USER objects count: 1779
Process handles count: 1286
Memory cache size: 763,6MB / 5887,3MB (13,0%)
Maximum thread count used by Camera Raw: 8
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 586MB / 12286MB (4%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 
Quadro 4000/PCIe/SSE2

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 378.66
Renderer: Quadro 4000/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler

Application folder: C:\Program Files\Adobe\Adobe Lightroom
Library Path: D:\_Paul\Adobe\Lightroom\Catalog\PPL_2016\PPL_2016.lrcat
Settings Folder: C:\Users\Paul\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 
1) AdobeStock
2) Canon Tether Plugin
3) DxO Connect
4) DxO Connect Import
5) DxO OpticsPro 10
6) DxO OpticsPro 10 Importer
7) Export to Photomatix Pro
8) Facebook
9) Flickr
10) HDR Efex Pro 2
11) Leica Tether Plugin
12) Nikon Tether Plugin
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Rikk Flohr, Official Rep

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Paul, 

Make sure your Creative Cloud App is up to date. The current version is 4.0.1.188. 

After that. Close the Creative Cloud App
Restart your computer.
When the computer is back up, launch the Creative Cloud App and press [Ctrl]+[Alt]+[R] to refresh the app. 
Do you have the ability to install the updated versions now?
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Paul Plak

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Hi Rikk, as far as I can see, CC is 4.0.1.188, but I'm not sure, beacuse the only place I see this version number is on the Internet page that CC opens when I click on the "new features" link. Anyway, it has been updated 18 days ago, so that feels like it's the latest version.

ctrl+alt+R restarts CC, but no change to the list of programs, it stills says I need to install LR and PS.
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Johan Elzenga, Champion

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Did you perhaps change the App language in the CC App (Preferences - Create Cloud) after you installed Photoshop and Lightroom? If you did, clicking Install will only install new language files, so you can switch Photoshop between two languages (Lightroom is always multilingual). So in that case, simply click install. 
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Paul Plak

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Johan,
seems to work the way you described.
LR CC 2015.10 however has reintroduced the bug that you cannot do two import operations in the same LR session ... sigh ...