Lightroom Classic: Not responding and crashing every time

  • 3
  • Problem
  • Updated 2 years ago
  • (Edited)

This conversation has been merged. Please reference the main conversation: Lightroom Classic 7.3: Unresponsive after Eject SD Card/USB Drive

I'm a paid LR/PS subscriber and updated the software yesterday after it kept on crashing after every import and during the import process itself. I've restarted the PC several times, it opens up and then it freezes again.  Crashing continues and Adobe says I'm using LR and PS in trial mode. Very dissapointed!
Photo of Jorge Restrepo

Jorge Restrepo

  • 2 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 3
Photo of Prabal Ghosh

Prabal Ghosh, Computer Scientist

  • 40 Posts
  • 11 Reply Likes
Hi Jorge,
Which OS are you using?
Are you importing from any external device (like sdcards,phones) or from local filesystem?

Prabal Kumar Ghosh
Photo of Jorge Restrepo

Jorge Restrepo

  • 2 Posts
  • 0 Reply Likes
I use windows 10, HP PC, importing from an SD card, and after crashing from there, I also saved the files on to my hard drive and imported from there and also crashed.  Really sucks!

And, why is my license a trial license?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 16406 Posts
  • 2615 Reply Likes
Try signing back in. From Lightroom, select Help > Sign-In... or go to the Creative Cloud desktop app and sign in.

The issue with SD cards is a known issue.
Photo of Simon Chen

Simon Chen, Principal Computer Scientist

  • 1709 Posts
  • 591 Reply Likes
Can you post your Lightroom>Help>System Info...? 

This conversation is no longer open for comments or replies.