LR Mobile no longer imports RAW files from Camera Roll

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  • Problem
  • Updated 10 months ago
LR Mobile used to be able to import RAW files from my camera roll on iPhone 6s (either shot on iPhone or imported to iPhone camera roll via SD card reader). But, starting a few weeks ago, it no longer works. Every time I try, it either says "one file failed to import" or just does nothing and does not import the file. I have tried restarting the phone and deleting and re-installing the app, but it still can't import raw files (it can import jpegs). This is a big problem since this was the main thing I used LR Mobile for. Please fix this bug! 
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Jessica

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Posted 1 year ago

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Ignacio Barrientos, Employee

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Hi Jessica,

How much space do you have left on the device?
You might see more information if you tap on the cloud icon in the upper left.

Thanks,
Ignacio
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Jessica

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Hi Ignacio, thanks for the response.

I have tons of space left on my iPhone: 10.52 GB.

If I tap the cloud icon in LR Mobile, it says "all up to date". But my issue isn't about syncing from the cloud, its about importing photos from the camera roll.

I am using the iCloud photo library, but I made sure to download the photo all the way from the cloud in the camera roll before trying to import them to LR mobile, and that didn't help. It also won't import photos that I have just imported to the phone via an SD card, which have not had time to upload to iCloud yet.

I can't think of anything that has changed on my end when this started happening, but I'm happy to check anything else you can think of.

Thanks
(Edited)
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Jessica

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Hi again,

It still doesn't work. I tested again, and it DOES import dng files that were shot on the iPhone itself, but it does NOT import .ARW files from my Sony a6000 imported onto the iPhone. It used to work well with both, but stopped a few weeks ago. This is very disappointing and makes LR mobile all but useless. Please let me know if you have any other ideas or are looking into this bug, thanks! 
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Jessica

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So, its been months now -  every single time I try to import a raw file shot on my camera, LR Mobile says "one photo failed to import". I have restarted, reinstalled, contacted customer support. It used to work just fine with these same files a few months ago. I am very disappointed in the lack of tech support for this product.
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Dan Gould

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I'm also having this issue - I have RAW photos in my camera roll on my iPad pro but they won't import to LR - I get a "X photos failed to import" message every time
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Peter Dennis

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Any updates? I am having the same issue and any help is greatly appreciated.