LR mobile does NOT import .heic files taken on the smartphone - it converts them to JPG

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  • Problem
  • Updated 1 month ago
  • Not a Problem
You can import an portrait-mode .heic file with depth information into Lightroom Classic and into LR CC. Depth information is preserved. Since it works for LR CC (Desktop), you would expect that the same would work for LR CC (mobile). IT DOES NOT! You can synchronize .heic photos imported into the LR CC desktop version with LR mobile and then it works, but when you import the same .heic file stored on your smartphone into LR mobile, then it is automatically converted into JPG. This is an error and needs to be fixed. LR CC desktop and mobile are not working consistently here. LR CC mobile must be able to import .heic files from the smartphone and NOT convert them.
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Kreativstudio Pavel Kaplun

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  • frustrated

Posted 1 month ago

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Johan Elzenga, Champion

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Are you sure the camera is set to HEIC? I just tried this on my iPhone 7 and the photo is still in HEIC format according to the info in Lightroom Mobile. As the iPhone 7 does not record depth info, I can’t check that part however.
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Johan Elzenga, Champion

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I’m not sure I understand that last remark. Sure you are talking about the latest versions. So am I. What I am saying is that iOS may be the one that converts the HEIC file to JPEG, not Lightroom Mobile. iOS does have a built-in converter...
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Kreativstudio Pavel Kaplun

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Not the case. I am in Lightroom Mobile and I am starting the import from there. Lightroom Mobile is in control here. So it is an error on the Lightroom Mobile side
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Johan Elzenga, Champion

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You don’t know that. Lightroom Mobile calls functions of the OS. Every app does that. Importing definitely does call an iOS function. It could be one of those iOS functions that is flawed.
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Kreativstudio Pavel Kaplun

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I do not understand why we are discussing this here. From a user perspective, this is a bug. Neither you nor I can solve it. Adobe needs to pick this up.
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Johan Elzenga, Champion

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Or Apple does, that’s what we don’t know. But I agree that we can’t (and should not have to) solve it.
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Kreativstudio Pavel Kaplun

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Just in case someone from Adobe reads this: When you take a regular photo (no portrait mode) on the iPhone (.heic format), launch LR mobile and import the photo, then .heic is preserved. No conversion. Only when you import a portrait-mode .heic photo, it gets converted into JPG, which is an error.
(Edited)
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Rikk Flohr, Official Rep

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This is current as-designed behavior in Lightroom Mobile for iOS. 
Marking thread as "Not a problem" 
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Kreativstudio Pavel Kaplun

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Thanks for the swift reply, Rikk. Is this because LR Mobile can capture photos with a depth map as well now?
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Rikk Flohr, Official Rep

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You can use the Lightroom Desktop App to import these as Heic as a workaround. 
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Kreativstudio Pavel Kaplun

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Yes. One last, but important question. LR Mobile now can take pictures with depth information. I am using this on the iPhone. Does this feature also work with LR Mobile on Android smartphones?
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Rikk Flohr, Official Rep

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Currently this is iOS only.