LightRoom CC is not responding when camera connected

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  • Updated 3 years ago
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Hello, I have done the updates on LR and PS CC, but for some reason every time that I try and import from my camera now it just sits there and won't do anything. It shows that my camera is connected, but won't pull anything off of it. When I give it time and click on the screen again it greys out and tells me that LR is not responding. Any suggestions? Never had this happen since using LR for the last 5 years, pretty frustrating that I can't even import images.
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Conan Segrest

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Posted 3 years ago

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Chris Cox

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What OS version are you using?
What camera model are you using?
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Conan Segrest

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I have been in a chat with customer service and he couldn't figure out the issue as well. I am running Windows 7 64 bit. Canon 7D, never had this issue until after the last update.