LR crashes when trying to import

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  • Problem
  • Updated 4 years ago
Using LR4, more often than not when I click on "Import", LR stops working. I've tried uninstalling/reinstalling a number of times, restarting the PC (Windows8.1), but cannot find a permanent solution. Sometimes it works, often it does not. This does not occur when accessing any of the other options.
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Lee Maddox

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  • frustrated

Posted 4 years ago

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Lee Maddox

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So why doesn't Adobe stand behind its product and provide support?
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Chris Cox

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Have you called Adobe Technical Support?
Have you installed all the updates for Lightroom 4?
And what does the detailed crash report say? (check the windows system event viewer)
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Victoria Bampton - Lightroom Queen, Champion

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What else do you have attached to your computer? Disconnect devices, especially phones and tablets, and see if it still crashes.

Lightroom 4 has been out for a long time, and you're only just complaining about this now, which would suggest that something has changed on your computer. Do you know what that might be?
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Lee Maddox

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It appears you've identified the problem as it seems to occur when a new tablet is connected to the PC. Thanks.