Lightroom: Crashes after switching from Print Module to Develop Module

  • 1
  • Problem
  • Updated 11 months ago
  • Solved
  • (Edited)

OS: Win 7 64 bit

LR Version:  2015.10.1 Release

Since I updated to the latest release, LR crashes after switching from the Print Module to Develop Module or Library Module. This never occurred with previous versions.

Also, when I restart LR after a crash, LR does not go back to the image that I was last editing.

Is this a software bug in this version? What is the fix?

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John Plevritis

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Posted 12 months ago

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Smit Keniya, Employee

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Hi John,

Are you facing this crash consistently?

Also, could you share your Graphics Card details?

Smit Keniya
Adobe Lightroom Team
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Me also in release LR 6.10.1 on first time , but now , never crashes switching differents modules ???

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What does the event viewer say the faulting module is? I'd suspect a bad or old graphics driver: Troubleshoot graphics processor (GPU) and graphics driver issues

If AMD see:
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John Plevritis

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My video card is the ATI R9 290x and I didn't have this problem until the upgrade.

When the crash happens, the program just shuts down suddenly without freezing or any warning.

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What driver version? Version 17.4.4 is problematic.
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John Plevritis

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Jackpot...I have Version 17.4.4

Performed uninstall and followed up with a clean installation of Optional Version 17.5.2

Rebooted and started LR. No crashes or problems so far with any of the module changes.

Thank you for your help Jeffrey.

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John Plevritis

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Lightroom worked OK for a short while with 17..2 then it started crashing again. Updated to latest ATI Driver but LR continues to crash when changing from Library to Develop module

OS: Windows 7 64 Bit

Graphics Card: ATI R9 290     Driver 17.6.2

Lightroom: Version 2015.10.1

Lightroom version: CC 2015.10.1 [ 1117303 ]
License: Creative Cloud
Operating system: Windows 7
Version: 6.1
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 2.4 GHz
Built-in memory: 6143.0 MB
Real memory available to Lightroom: 6143.0 MB
Real memory used by Lightroom: 768.1 MB (12.5%)
Virtual memory used by Lightroom: 865.3 MB
GDI objects count: 639
USER objects count: 2256
Process handles count: 5233
Memory cache size: 247.2MB / 1279.7MB (19.3%)
Maximum thread count used by Camera Raw: 4
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 192MB / 3071MB (6%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
AMD Radeon R9 200 Series

Check OpenGL support: Passed
Vendor: ATI Technologies Inc.
Version: 3.3.13476 Core Profile Context
Renderer: AMD Radeon R9 200 Series
LanguageVersion: 4.50

Application folder: C:\Program Files\Adobe\Adobe Lightroom
Library Path: Z:\LRblack1_BU\2015-01-10 1521\PH2_LR5catalog-2.lrcat
Settings Folder: C:\Users\PHOTO\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Canon Print Studio Pro
3) Canon Tether Plugin
4) ColorChecker Passport
5) Costco Canada
6) Facebook
7) Flickr
8) HDR Efex Pro 2
9) Leica Tether Plugin
10) Nikon Tether Plugin
11) Show Focus Points

Config.lua flags: None

Adapter #1: Vendor : 1002 D

Problem signature:

Problem Event Name: APPCRASH

Application Name: lightroom.exe

Application Version:

Application Timestamp: 591f413f

Fault Module Name: atio6axx.dll

Fault Module Version:

Fault Module Timestamp: 593efc0e

Exception Code: c0000005

Exception Offset: 0000000000f94337

OS Version: 6.1.7601.

Locale ID: 1033

Additional Information 1: dcf8

Additional Information 2: dcf88c3f9acd7b7f83acb197dae95a35

Additional Information 3: b1fe

Additional Information 4: b1fe02b1a6339e83034afe77d969775f