Lightroom Classic: Mac crashes while exporting images

  • 1
  • Problem
  • Updated 3 months ago
  • Not a Problem
  • (Edited)
MacBook Pro (15-inch, 2016) macOS Mojave 10.14.5.
2,6GHz i7, 16GB RAM, Intel HD Graphics 530 1536MB.

I've been using LR since beta without problems. This week LR Classic started to crash every time I try to export images, sometimes it also crashes while editing pictures.

Somtetimes only the app crashes, most of the time the whole computer restarts. 

I have tried to turn off GPU in preferences. I have tried to uninstall the app and re-install.

This is service affecting and needs to be fixed immediately. 
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Per Arne Kvamsø

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  • frustrated, stressed

Posted 1 year ago

  • 1
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Per Arne Kvamsø

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I sent the computer to service. It is bad RAM, so they are changing the entire main board because the Ram is welded directly in the main board. Thank you for troubleshooting, I hope this will fix the issue.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks for closing the loop. Not surprising it was a hardware issue. A system crash/restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation.