Lightroom Classic: Sscrambling my titles and captions

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  • Updated 1 year ago
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Since I upgraded to Lr Classic my titles and captions are being scrambled. I add them to one or several images and then they add themselves to other completely irrelevant images. This never happened before. Now it is happening a lot. This is a nightmare. I composed the info in the catalog and now it's gone. I only noticed the switch when I added the images to my website. They change without warning.
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Marsha Levine

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Posted 1 year ago

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John R. Ellis, Champion

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Initial troubleshooting steps:

1. Reboot your computer.

2. Reset LR's preferences: https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/

It's unfortunate but true that this resolves many LR problems.  Let us know one way or the other.
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Victoria Bampton - Lightroom Queen, Champion

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Are you syncing these photos with the cloud?
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Marsha Levine

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Thanks so much for your quick replies. I am so frustrated. To reply first to Victoria. Yes, I am syncing these photos with the cloud. The images were in a Collection together. The titles and captions were added via my desktop PC, but they are synced onto my android tablet. Was that a mistake? I have added some titles and captions to other images on the tablet, but they are not relevant to these images. Should I stop doing that? Should I stop syncing at all? What do you suggest. I am hoping to only reset the Preferences as a last resort.
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John R. Ellis, Champion

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Does the problem continue to happen, and if so, does rebooting make it go away? Rebooting helped others who experienced similar symptoms.

If not, and if the problem continues to occur, you can quickly test whether resetting preferences makes it go away by saving away a  copy of the original preferences.  Victoria's article explains how: https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/ 
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Victoria Bampton - Lightroom Queen, Champion

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I've heard one other report of captions getting corrupted in the last few days, and it looks like that's sync related. I'll flag your thread up with that other account. No harm in trying to reset prefs and/or ago syncing too, to narrow down the cause further.
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Marsha Levine

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Thank you both once again. I'll start by rebooting. Victoria, what do you mean by "and/or ago syncing too"?
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Victoria Bampton - Lightroom Queen, Champion

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Ah, good old autocorrect, sorry. That would be STOP syncing temporarily to figure out whether it's sync that's causing the error.
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Marsha Levine

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Thanks once again. Autocorrect sounds like such a good idea, but ... I've rebooted my PC. I'll try an experiment with Lr. Make a new Collection, enter rubbish metadata and see what happens synced and unsynced. I'll do this tomorrow when I'm feeling fresher (I live in the uk, so it's late now).
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Marsha Levine

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I've just been trying to turn sync off the Collection that I have been having the problem with. When I click the sync sign off the Collection in the Collections Panel, it turns into a rectangle, but the sync sign remains on the individual images and I can't find any way to turn it off. I tried looking in 'Help', but that isn't working either. So, how can I unsync synced images in an unsynced Collection?
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Marsha Levine

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I just figured out how to unsync images within unsynced collections by going to 'all synced photos' etc... This is insanely complicated. I'm beginning to think that using sync at all (at this point in time) is a bad idea.
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Victoria Bampton - Lightroom Queen, Champion

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Sorry for the delay replying. You could just pause sync by clicking on the id plate to show the activity center. It may not be a sync issue, but that's the most likely suspect right now.
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Marsha Levine

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I spent most of the weekend trying to sort out my metadata. Eventually I found copies of the images that had been backed up. As you suggested, I turned off sync. But since I can't be sure when the files were corrupted, I can't be sure that syncing was the problem. For example I found an image in which the title had been replaced by --. I'm wondering if that isn't a different problem. For example, if I had moved away from the image in question to do something else which involved typing 2 hyphens. And then a new bug which causes it to be impossible to check keywords from my list. After I restarted Lr, the keywording seemed ok. In other words, I am concerned that things are going wrong all over the place with Ps, Lr and Br. And that I am only finding these problems by chance. I am sharing several Collections with other people, but now the syncing is off. Should I find another way to share with them. Should I be copying my images to the Lr web space allotted to me? or use Dropbox, for example? Under the circumstances, I think that Adobe should be improving its communication skills. Thanks very much for your help.
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Victoria Bampton - Lightroom Queen, Champion

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If you don't think it's sync, by all means turn it back on now. It was just a quick experiment to see if it carries on happening with it on - or stops when it's off. Has it happened again with it turned off? If not, I'd back up the catalog, turn it back on and see if it happens again.
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Marsha Levine

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What I think that I was trying to say was that you were probably right and that the syncing is the problem. But I'm nervous about testing it in case more things change without my knowledge. I've been adding metadata to images I've been taking for over 40 years. Trying to remember relevant info, at best, is difficult. Trying to repair my metadata after it's been scrambled by Adobe is seriously nightmarish. So, at the moment, I'm keeping the syncing off until either there is an upgrade or until I get some explanation for what has gone wrong. Thanks for your help.
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Victoria Bampton - Lightroom Queen, Champion

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I'd just back up the catalog. Worst case scenario, stuff's recoverable that way.
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Marsha Levine

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I have done that a couple of times since this has all been happening. Also, all my drives are backed up every couple of days or more. Of course, it's not possible to make too many backups - as long as you can find them when you need them!