Lightroom Classic: File import creates false duplicate directory consistently

  • 1
  • Problem
  • Updated 5 months ago
  • Solved
  • (Edited)
My version of Lightroom Classic is importing files to a duplicated directory (by Lightroom), and randomly located either above or below the original directory being used by the current catalog.   I have been on the phone twice with your representative, (including the remote connection to my iMac), to get this annoying and time wasting glitch removed only to find that all they did was cosmetic repairs.  
To be clear, for some months now, when I import new photos for processing to Lightroom, they do not go to the intended directory but to a virtual directory that is somehow still connected to the actual landing spot for the incoming files.    Please refer to the attached screen shot with my notations.  


I have to actually create a different named directory at the proper location and then do a drag and drop to place the files.   On a number of occasions, I have gone to the “Edit” drop down and clicked on select all and ended up with numerous unwanted moves of files, (thousands of files) from nearby directories plopped into this just created directory.   I’ve had to painstakingly determine which file came from what directory and replaced them into their correct directory.  You may have heard someone hurling expletives in the direction of Adobe on these occasions; I confess, it was me!  



As you noticed, I’m extremely frustrated at Adobe because I rely on Lightroom to make my job easier and lately, this is not the case and there seems to be no end in sight.   Therefore, I’m pleading with someone at Adobe to help me clean up this glitch and by the way, am I the only one experiencing this issue?      

 




 PS: I’ve been a LR guy from the beginning but I’ve purchased copies of two other editing programs and reviewing them as a possible alternative to Lightroom in the event thing don’t go well.

Model Name: iMac


  Model Identifier: iMac18,3

  Processor Name: Quad-Core Intel Core i5

  Processor Speed: 3.8 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 6 MB

  Memory: 40 GB

  Boot ROM Version: 180.0.0.0.0

  SMC Version (system): 2.41f2



LR Release 9.2

Camera Raw: 12.2

Build 202001311240-2d26470

Running:

macOS Catalina ver. 10.15.3

Graphics Radeon Pro 580 8gb
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Larry Small

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Posted 5 months ago

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Bill

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Two possibilities occur to me: 1) in macOS you've defined a virtual directory with the same name as your Lightroom library; 2) you've setup Lightroom to import to a primary and a backup folder. Well, a third; you've left Apple Photos installed on your computer and it's messing with your import.
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Suzanne Mathia

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Jeff

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I reported this so many times (Windows), and each time "we can't repro the problem". Next time I do an import, I will follow that link. You would think that Adobe could have told me about this.
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Suzanne Mathia

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Did you resolve the issue?
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Larry Small

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Your quick response is appreciated but I won't have time to go through the process until tomorrow although I would like nothing better than to do it right now.   I'll be in touch.

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Larry Small

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Suzanne, following your instruction sheet, I successfully found a parent directory in my original folders directory, file count 39242 for this catalog.   The duplicate directory showed no parent directories until I right-clicked and clicked "on show parent", and by the way, the file count showed 0.   The next level up would be the hard drive itself.  As this catalog directory has 1.5 TB, I'm guessing that all the content will transfer to the Temp drive and when it's complete, it will actively transfer back the files which will take a considerable amount of time.     Have I got it right?   I want to know what to expect before I hit the go button.
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Larry Small

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Suzanne, never mind about the last question,   I just went ahead, followed the instructions and a miracle happened!   I did a test import and the import was located in it correct location.   I am very grateful for your help and impressed that you were able to connect the dots without a lot of fuss.  Kudo's.  There is one more thing that I forgot to mention,  I am unable to see "Quick Collection" in the folders view column.   I am still able to go there via Cmd-B.  Can you help with this?
 
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Suzanne Mathia

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That made my day!!!! Thanks for the feedback
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Suzanne Mathia

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Quick collection will appear under Catalog not Folders. If you can't see the Catalog heading right click on folders and you can check it to make it visible again
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Larry Small

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Sorry, I was able to find the "Quick Collection" answer myself.   Thank you.