Lightroom Classic: Crashing on every exit.

  • 1
  • Problem
  • Updated 6 months ago
  • Solved
  • (Edited)
Updated to Classic.  It crashes each  time I close, whether asking to test integrity and optimize and save when exiting, or even when asking to 'skip' these steps and close.  Confidence is low that changes won't be lost, so can't really use this upgrade until this is fixed.  Crash reports sent each time.  Win7Pro SP1, 64bit, GPU acc is off.  No problems with the last 2015.12 release.  I need the latest (Classic) to support a new camera. Thanks.
Photo of Bill Young

Bill Young

  • 16 Posts
  • 0 Reply Likes
  • disappointed

Posted 9 months ago

  • 1
Photo of Kanheiya Agrawal

Kanheiya Agrawal, Employee

  • 40 Posts
  • 10 Reply Likes
Hi Bill,

We are aware of this crash and this may be due to a bad gpu driver installation.
Can you please follow below link to do a "clean & install" of your graphics driver?
https://helpx.adobe.com/lightroom/kb/crash-gpu-directx-enabled.html

Also can you please post your system configuration along with "dxdiag'" report of your system ?
1- From Start menu open run
2- type dxdiag and press enter
3- save all the information into a text file by clicking save all information and share it with us

Let me know if above step help to resolve the crash issue? 
Your changes will not be lost due to this crash.

-Kanheiya
Photo of Marion Anstis

Marion Anstis

  • 5 Posts
  • 0 Reply Likes
Hi Kanheiya, I have sent a comment after Bill's as I have the same problem. If I continue to use LR Classic and it only crashes on exit and when at the 'Optimizing catalog' stage during a back-up process, will there have been a backup done? You say I won't lose changes made, but are my backups done if it crashes at the optimizing stage?
Photo of Kanheiya Agrawal

Kanheiya Agrawal, Employee

  • 40 Posts
  • 10 Reply Likes
Hi Marion, We have fixed this crash in Lightroom 7.1 build, however I will need few information from your end to investigate further on this issue.1) System info ( Help -> System Info)2) Dxdiag report. (win + r and type dxdiag), save all information and share with me3) In preference go to performance tab and share the screenshot. From above information, we will try to analyse the issue.-Kanheiya
Photo of Bill Young

Bill Young

  • 16 Posts
  • 0 Reply Likes
Hi Kanheiya
I've just updated the Nvidia driver, rebooted, opened LR Classic, and closed asking for  test and optimize when saving to my backup location.  Crashed again.  Crash report sent (these were all on the b.young100@gmail.com email, different from my Adobe login).  Note in my original report that I said GPU acceleration was OFF, so I'm not surprised that there was no change to this behaviour.  Regardless, dxdiag file attached.  Hmmm, actually doesn't seem to be a way to attached the text file, so I've just copied the whole thing below
Next suggestion?
thanks
Bill
------------------
System Information
------------------
Time of this report: 11/10/2017, 19:13:00
       Machine name: BILL-PC
   Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.170913-0600)
           Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
       System Model: To be filled by O.E.M.
               BIOS: BIOS Date: 10/16/15 11:44:19 Ver: 05.0000B
          Processor: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
             Memory: 16384MB RAM
Available OS Memory: 16334MB RAM
          Page File: 5958MB used, 26707MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: 120 DPI (125 percent)
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: NVIDIA GeForce GTX 1060 3GB
       Manufacturer: NVIDIA
          Chip type: GeForce GTX 1060 3GB
           DAC type: Integrated RAMDAC
         Device Key: Enum\PCI\VEN_10DE&DEV_1C02&SUBSYS_85B11043&REV_A1
     Display Memory: 4095 MB
   Dedicated Memory: 2986 MB
      Shared Memory: 1109 MB
       Current Mode: 2560 x 1440 (32 bit) (59Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: DELL UP2716D
         Monitor Id: DEL40DE
        Native Mode: 2560 x 1440(p) (59.951Hz)
        Output Type: HDMI
        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 23.21.0013.8813 (English)
     Driver Version: 23.21.13.8813
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 10/27/2017 12:46:38, 18207248 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B71E3E-5F42-11CF-9E51-BCA51BC2DA35}
          Vendor ID: 0x10DE
          Device ID: 0x1C02
          SubSys ID: 0x85B11043
        Revision ID: 0x00A1
 Driver Strong Name: oem25.inf:NVIDIA_Devices.NTamd64.6.1:Section169:23.21.13.8813:pci\ven_10de&dev_1c02
     Rank Of Driver: 00E62001
        Video Accel: 
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                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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       D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: DELL UP2716D-4 (NVIDIA High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_0084&SUBSYS_104385B1&REV_1001
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: nvhda64v.sys
         Driver Version: 1.03.0035.0001 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 10/27/2017 12:46:38, 225208 bytes
            Other Files: 
        Driver Provider: NVIDIA Corporation
         HW Accel Level: Basic
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Realtek Digital Output (Realtek High Definition Audio)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1458A0B2&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.7553 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 7/7/2015 06:13:36, 4514008 bytes
            Other Files: 
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Realtek Digital Output(Optical) (Realtek High Definition Audio)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1458A0B2&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.7553 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 7/7/2015 06:13:36, 4514008 bytes
            Other Files: 
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Texas Instruments USBtoI2C Solution
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x0451, 0xCA01
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: Logitech Illuminated Keyboard K810
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xB319
        FF Driver: n/a

      Device Name: Logitech Illuminated Keyboard K810
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xB319
        FF Driver: n/a

      Device Name: Logitech Illuminated Keyboard K810
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xB319
        FF Driver: n/a

      Device Name: Logitech Illuminated Keyboard K810
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xB319
        FF Driver: n/a

      Device Name: Logitech Illuminated Keyboard K810
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xB319
        FF Driver: n/a

      Device Name: Logitech Illuminated Keyboard K810
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xB319
        FF Driver: n/a

      Device Name: Logitech Illuminated Keyboard K810
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xB319
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 247.9 GB
Total Space: 476.7 GB
File System: NTFS
      Model: Samsun  SSD 850 EVO 500G SCSI Disk Device

      Drive: E:
 Free Space: 249.5 GB
Total Space: 1907.7 GB
File System: NTFS
      Model: WD      WD20EADS-00R6B0 SCSI Disk Device

      Drive: F:
 Free Space: 706.1 GB
Total Space: 2861.5 GB
File System: NTFS
      Model: ST3000DM 001-1CH166 SCSI Disk Device

      Drive: G:
 Free Space: 0.1 GB
Total Space: 0.1 GB
File System: NTFS
      Model: WD      WD1001FALS-00E8B SCSI Disk Device

      Drive: H:
 Free Space: 436.6 GB
Total Space: 953.8 GB
File System: NTFS
      Model: WD      WD1001FALS-00E8B SCSI Disk Device

      Drive: D:
      Model: ASUS DRW-24F1ST   c SCSI CdRom Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.23403 (English), , 0 bytes

--------------
System Devices
--------------
     Name: Intel(R) 100 Series/C230 Series Chipset Family PCI Root Port #20 - A16A
Device ID: PCI\VEN_8086&DEV_A16A&SUBSYS_50011458&REV_F1\3&11583659&0&DB
   Driver: n/a

     Name: Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #13 - A11C
Device ID: PCI\VEN_8086&DEV_A11C&SUBSYS_50011458&REV_F1\3&11583659&0&EC
   Driver: n/a

     Name: Intel(R) Ethernet Connection (2) I219-V
Device ID: PCI\VEN_8086&DEV_15B8&SUBSYS_E0001458&REV_31\3&11583659&0&FE
   Driver: n/a

     Name: ASUS PCE-N15 11n Wireless LAN PCI-E Card
Device ID: PCI\VEN_10EC&DEV_8178&SUBSYS_85E31043&REV_01\019181FEFF4CE00000
   Driver: n/a

     Name: Intel(R) 100 Series/C230 Series Chipset Family PCI Root Port #17 - A167
Device ID: PCI\VEN_8086&DEV_A167&SUBSYS_50011458&REV_F1\3&11583659&0&D8
   Driver: n/a

     Name: Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #9 - A118
Device ID: PCI\VEN_8086&DEV_A118&SUBSYS_50011458&REV_F1\3&11583659&0&E8
   Driver: n/a

     Name: Intel(R) USB 3.1 eXtensible Host Controller
Device ID: PCI\VEN_8086&DEV_15B6&SUBSYS_11112222&REV_00\53BF0DA83400AA0000
   Driver: n/a

     Name: NVIDIA GeForce GTX 1060 3GB
Device ID: PCI\VEN_10DE&DEV_1C02&SUBSYS_85B11043&REV_A1\4&2DB3ECDA&0&0008
   Driver: n/a

     Name: Intel(R) 100 Series/C230 Series Chipset Family LPC Controller - A145
Device ID: PCI\VEN_8086&DEV_A145&SUBSYS_50011458&REV_31\3&11583659&0&F8
   Driver: n/a

     Name: Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #6 - A115
Device ID: PCI\VEN_8086&DEV_A115&SUBSYS_50011458&REV_F1\3&11583659&0&E5
   Driver: n/a

     Name: PCI Express standard Upstream Switch Port
Device ID: PCI\VEN_8086&DEV_1578&SUBSYS_11112222&REV_00\U53BF0DA83400AA0000
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_10DE&DEV_10F1&SUBSYS_85B11043&REV_A1\4&2DB3ECDA&0&0108
   Driver: n/a

     Name: Intel(R) Management Engine Interface 
Device ID: PCI\VEN_8086&DEV_A13A&SUBSYS_1C3A1458&REV_31\3&11583659&0&B0
   Driver: n/a

     Name: Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #5 - A114
Device ID: PCI\VEN_8086&DEV_A114&SUBSYS_50011458&REV_F1\3&11583659&0&E4
   Driver: n/a

     Name: PCI Express standard Downstream Switch Port
Device ID: PCI\VEN_8086&DEV_1578&SUBSYS_11112222&REV_00\53BF0DA83400AA0020
   Driver: n/a

     Name: Intel(R) 100 Series/C230 Series Chipset Thermal subsystem - A131
Device ID: PCI\VEN_8086&DEV_A131&SUBSYS_88881458&REV_31\3&11583659&0&A2
   Driver: n/a

     Name: Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #1 - A110
Device ID: PCI\VEN_8086&DEV_A110&SUBSYS_50011458&REV_F1\3&11583659&0&E0
   Driver: n/a

     Name: PCI Express standard Downstream Switch Port
Device ID: PCI\VEN_8086&DEV_1578&SUBSYS_11112222&REV_00\53BF0DA83400AA0010
   Driver: n/a

     Name: Intel(R) USB 3.0 eXtensible Host Controller
Device ID: PCI\VEN_8086&DEV_A12F&SUBSYS_50071458&REV_31\3&11583659&0&A0
   Driver: n/a

     Name: Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_A102&SUBSYS_B0051458&REV_31\3&11583659&0&B8
   Driver: n/a

     Name: PCI Express standard Downstream Switch Port
Device ID: PCI\VEN_8086&DEV_1578&SUBSYS_11112222&REV_00\53BF0DA83400AA0008
   Driver: n/a

     Name: Intel(R) 100 Series/C230 Series Chipset SMBus - A123
Device ID: PCI\VEN_8086&DEV_A123&SUBSYS_50011458&REV_31\3&11583659&0&FC
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_8086&DEV_191F&SUBSYS_50001458&REV_07\3&11583659&0&00
   Driver: n/a

     Name: PCI Express standard Downstream Switch Port
Device ID: PCI\VEN_8086&DEV_1578&SUBSYS_11112222&REV_00\53BF0DA83400AA0000
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_A170&SUBSYS_A0B21458&REV_31\3&11583659&0&FB
   Driver: n/a

     Name: Intel(R) 100 Series/C230 Series Chipset PMC - A121
Device ID: PCI\VEN_8086&DEV_A121&SUBSYS_50011458&REV_31\3&11583659&0&FA
   Driver: n/a

     Name: Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901
Device ID: PCI\VEN_8086&DEV_1901&SUBSYS_50001458&REV_07\3&11583659&0&08
   Driver: n/a

     Name: Killer e2200 Gigabit Ethernet Controller (NDIS 6.30)
Device ID: PCI\VEN_1969&DEV_E091&SUBSYS_E0001458&REV_10\FF5D57EF408D5CFF00
   Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.23403
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.23403
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.23403
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7601.23403
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7601.23403
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.23403
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.23403
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7601.23403
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7601.23403
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.23403
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.23709
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.23403
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.23709
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.23709
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.23403
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.23403
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.23403
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.23709
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.23709
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.23403
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.23403
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.23403
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.23403
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.23403
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.23709
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.23709
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.23403
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.23709
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.23403
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.23709
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.23709
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.23403
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.23471
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.23709
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.23709
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.23403
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.23403
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.23403
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.23471
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.23471
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.23709
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.23403
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.23403
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.23403
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.23403
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.23403
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.23403
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.23403
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.23403
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.23403
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.23471
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.23709
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.23709
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.23709
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7601.23285
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.23403
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.23709
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.23709
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.23709
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.23471
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.23403
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.23709

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.23403

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7601.23403
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7601.23403
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7601.23403
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.23403
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.23709
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7601.23403
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7601.23403
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.23709
PCM,0x00200000,1,1,quartz.dll,6.06.7601.23709
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.23709
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.23709
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.23709
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.23709
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.23709

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.23403
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.23403
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.23403

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.23709
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.23709

WDM Streaming Capture Devices:
,0x00000000,0,0,,
Realtek HD Audio Line input,0x00200000,1,1,ksproxy.ax,6.01.7601.23403
Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.23403
Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.23403

WDM Streaming Rendering Devices:
,0x00000000,0,0,,
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.23403
Realtek HDA SPDIF Optical Out,0x00200000,1,1,ksproxy.ax,6.01.7601.23403
Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.01.7601.23403
Realtek HD Audio 2nd output,0x00200000,1,1,ksproxy.ax,6.01.7601.23403

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.23403
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.23403
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.23403
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.23403
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.23403

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.23403

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.23403
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.23403

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.23403
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.23403
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.23403
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.23403

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.23403

Audio Renderers:
DELL UP2716D-4 (NVIDIA High Def,0x00200000,1,0,quartz.dll,6.06.7601.23709
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.23709
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.23709
DirectSound: DELL UP2716D-4 (NVIDIA High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.23709
DirectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.23709
DirectSound: Realtek Digital Output(Optical) (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.23709
Realtek Digital Output (Realtek,0x00200000,1,0,quartz.dll,6.06.7601.23709
Realtek Digital Output(Optical),0x00200000,1,0,quartz.dll,6.06.7601.23709

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) 
  Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
  Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
  PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0
Photo of Bill Young

Bill Young

  • 16 Posts
  • 0 Reply Likes
Now that I've done this, is there any hope of further feedback?
thanks
Bill
Photo of Bill Young

Bill Young

  • 16 Posts
  • 0 Reply Likes
I have reset preferences, disabled all plugins, created a new catalog with only a few images, and created a new catalog in a new user account.  All crash on exit, and the last one even without trying to save a copy or optimize/check integrity.  If I do ask for a backup, one does seem to be created, but how can I possibly trust the software when it keeps generating a crash report on every exit.  Suggestions welcome.  I've been using LR since it came out, but after suffering through all the previous issues this may be the killer.
thanks, Bill
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4173 Posts
  • 1496 Reply Likes
Bill, have you tried the other steps in the tech note linked above?
Photo of Kanheiya Agrawal

Kanheiya Agrawal, Employee

  • 40 Posts
  • 10 Reply Likes
Sorry for the late Reply, Bill. We have updated the help page. We have identified that "clean and install" of Nvidia driver is resolving this crash. Can you please give it a try ?
https://helpx.adobe.com/lightroom/kb/crash-gpu-directx-enabled.html

-Kanheiya
Photo of Bill Young

Bill Young

  • 16 Posts
  • 0 Reply Likes
Kanheiya, as per your previous instruction, the Nvidia driver update was indeed a clean install direct from their web site.  This did not resolve the problem.  Regardless, as noted previously, this is disabled.  Why would it be causing a problem if disabled?

Vic, if you are referring to the link to force Open GL( https://adobe.ly/2yC7FLq ), this leads to a page with a graphic on it but no downloadable config.lua file.  I've tried Chrome, FF and IE with the same result.  If not this, then I don't know what you are referring to by the "tech note linked above".  What link?  Thanks.
Wheels spinning furiously, no forward motion.
B
Photo of Bill Young

Bill Young

  • 16 Posts
  • 0 Reply Likes
OK, just realized there was a download icon on the screen, so downloaded the config.lua and copied to the LR folder identified.  Relaunched, and still crashes on exit.
Photo of Venkatesh Penjuri

Venkatesh Penjuri, Official Rep

  • 42 Posts
  • 12 Reply Likes
Bill, have you submitted the crash report? If not already, could you submit the crash report and also add your name and mail id in the comments section.
Photo of Bill Young

Bill Young

  • 16 Posts
  • 0 Reply Likes
there were the initial crash reports submitted, as well as a whole lot in succession at some point (see post from a week ago) while I tried a variety of things .
Photo of Marion Anstis

Marion Anstis

  • 5 Posts
  • 0 Reply Likes
I have had the same issues as Bill. I did a clean install of the latest driver for my NVIDIA Quadro 600 graphics card, and after working for a few hours in LR Classic with no problems, I closed it and got the usual 'LR has crashed' window. I did send a report. I am using Windows 7 and have 16gb RAM. I have no problems with Lightroom CC 2015 and can go back to that, but I have already spent a lot of time in LR Classic CC and this work may not be shown in CC 2015.

Marion Anstis
Photo of Marion Anstis

Marion Anstis

  • 5 Posts
  • 0 Reply Likes
Also, could any email replies be directed to my other address:
frogpole@tpg.com.au
Photo of Bill Young

Bill Young

  • 16 Posts
  • 0 Reply Likes
Just updated to 7.1 but my test catalog still crashes on exit.
Bill
Photo of Kanheiya Agrawal

Kanheiya Agrawal, Employee

  • 40 Posts
  • 10 Reply Likes
Is it happening on a new catalog or on a particular catalog?
Photo of Bill Young

Bill Young

  • 16 Posts
  • 0 Reply Likes
All.  Old test cat  created with 7.0 crashes after update to 7.1 .  Also, I've created a new cat in 7.1, imported a few images, and guess what, it crashes too.
Photo of Melissa Rios

Melissa Rios, Lightroom Support Product Manager

  • 104 Posts
  • 25 Reply Likes
Official Response
Hi all,

This issue should be fixed in today's Lightroom Classic CC 7.2 version. Please update your application and let us know if you still see this issue!

Lightroom Classic CC 7.2 is now available!

Thanks,
Melissa
Photo of Bill Young

Bill Young

  • 16 Posts
  • 0 Reply Likes
I have updated and been running 7.2 without a recurrence of the issue.  All seems good again.
thanks
Bill