Lightroom Classic 8.4: Import module doesn't work

  • 1
  • Problem
  • Updated 10 months ago
  • Solved
  • (Edited)
I'm unable to import pics from my camera. LR (8.4:1)  recognizes the camera but the import windows shows anything... completely black.... as the card was empty. The same pics are visible,  instead, if I try to import them using LR cc. It's also impossible to import from each kind of source (MAC HD, Camera, computer folds...) the module import shows anything. I tried to do it whit a previous version (LR5) and it works so I think it's a version bug. Someone can help?
MAC OS Mojave 10.14.6
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Emanuela Martelli

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Posted 10 months ago

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Just Shot Me

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Look in the Destination  section and make sure a valid drive and folder is selected.
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Reetesh Mukul, Employee

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@Emanuela Martelli -- please let us known about Card Type and System details. We will try to reproduce this issue internally.
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Emanuela Martelli

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I have the same problem selecting all type of different supports (HD folders or external), I can see nothing to import.
Nikon D4S with 2 cards: xcd 64 gb lexar and second card CF UDMA 7 16 gb lexar  ( I never had problems before with that).
iMAC retina 5K, 27 inch 2017, OS Mojave 10.14.6, processor 4,2 ghz intel Core i7- Memory 16 GB 2400 MHz DDR4, graphic Radeon Pro 580 8 Gb
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Emanuela Martelli

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ok guys! many thank to you all, I solved the problem simply by resetting the preference file that was corrupted. Resetting the Preference file can fix odd behavior, to do it you have to restar LR pushing SHIFT + OPTION (on MAC) this will reset preferences and then you must restart LR... very simple but you have to know it!