Lightroom CC for mobile: Crashing on Pixelbook

  • 1
  • Problem
  • Updated 5 months ago
  • (Edited)
Lr CC continues to crash on my Pixelbook-- even when I'm not editing photos it will crash because I scroll through the the photos too quickly. Theres is also a lag for anything I attempt to do: I have to click the sliders several times before I'm allowed to drag them; but when I drag them the sliders glitch drastically one way or another.

It would also be beneficial to have a key CTRL or ALT as the option key to view the sharpening mask when making adjustments.
Photo of Jesse Carruthers

Jesse Carruthers

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  • bummed

Posted 5 months ago

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Photo of Ar Pandey

Ar Pandey, Employee

  • 2 Posts
  • 1 Reply Like
Hi Jesse,
Could you please send us a diagnostic log for the issue.Follow below mentioned steps for the same.
  • Enable the Diagnostic mode i.e. Go to Settings Panel and long press on top left “Lr” icon (this will enable “Send Feedback” button on Settings Panel).
  • Try those steps for which Lr is crashing, once Lr crashes,
  • Reopen settings panel and tap on “Send Feedback” button at the end.
  • Within few seconds the sharing sheet will open, send across the logs.