Lightroom Desktop: Crop Select Bug

  • 1
  • Problem
  • Updated 2 weeks ago
  • Solved
  • (Edited)
Starting from the thumbnail view of all my photos, I select a photo, and hit "c" for crop. Then I drag a rectangle with my mouse. When I do this, I just end up with a vertical line, not a rectangle. I hit "esc" and start over, and this time I get the rectangle. 

If I exit out of crop and view all my thumbnails again, and repeat the process, I have the same issue again. BUT, if I use my arrow keys to go to the next photo, crop then works as expected.

I'm attaching a screenshot of what happens. I'm using the latest Adobe and an iMac Pro, both updated and all. I have this experience on another computer as well. 

In my experience, LR CC is pretty under-developed, and I've had a lot of bugs. There are basically no customization features. I mean, it basically does everything I want, but there are a few issues that make me think that Adobe isn't really putting much effort into this product. In fact, the mobile (Android) version I use is actually a better experience in many respects.

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Nathaniel Scchwartz

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Posted 2 weeks ago

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Rikk Flohr, Official Rep

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I am not able to reproduce what you are seeing.

Lightroom version number:
OS Version number:
Type of Pointing Device:
Driver Version number: 
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Nathaniel Scchwartz

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LR Version 3.3
OS 10.15.5 (this problem has persisted across several updates to the OS)
Apple Magic Mouse
N/A

I've been having this problem with the trackpad on my Macbook Air laptop too. 
(Edited)
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Rikk Flohr, Official Rep

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I tested on a different Mac 10.15.4 - LrD 3.3 and Apple Magic Mouse and it behaves normally. It is almost like you have a [Shift] Key stuck (which constrains horizontal/vertical in other tools). 

In any case, a good first step is to reset preference file 

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.
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Nathaniel Scchwartz

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That did it!

When I click on the LR preferences, there are very few options. Where can I go to see what these preferences that I just reset are? How can I dig around in them?

Thank you very much!


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Rikk Flohr, Official Rep

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Well, when you reset you overwrite them (as per the dialog).  Lightroom desktop doesn't have a huge amount of preference choices other than the first launch on-boarding.  You can always look at the plist file and see what is in there but now that it is reset it probably wouldn't do you much good.