Lightroom CC: Closing the crop tool with lights out makes entire screen go black

  • 14
  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
When croppin in "Dim The Lights" or "Lights Out" modes, closing the crop tool while still in the develop module makes the entire screen, including the image, go dim or black, respectively.

System Information:
Lightroom version: CC 2015 [1014445]
License: Creative Cloud
Operating system: Mac OS 10
Version: 10.10 [3]
Application architecture: x64
Logical processor count: 4
Processor speed: 3.2 GHz
Built-in memory: 24,576.0 MB
Graphics: NVIDIA GeForce GT 775M 1024 MB
Photo of Jason Skinner

Jason Skinner

  • 8 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 14
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7272 Posts
  • 1651 Reply Likes
This is a known issue and has already been reported.
Photo of Alexander Konovalov

Alexander Konovalov

  • 5 Posts
  • 0 Reply Likes
The same problem appears in Develop module after pressing: L - Y - Y
Photo of Joe

Joe

  • 1 Post
  • 0 Reply Likes
I have been using the LR6 trial version for over 2 weeks flawlessly, which was updated automatically during that period to the latest version. I am having L-Y-Y issue as above. Resolves as below but obviously this issue has NOT been sorted in the latest update.
Photo of Vicky Lamburn

Vicky Lamburn

  • 2 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled In Lightroom 6, if you crop an image, and then 'tun the lights out' (L key twice)....

HIya,

I upgraded to Lightroom 6 CC a few days ao.

I've found on my 2012 i7 Mac Mini that if you crop an image, and then turn the lights off (two presses of the L key), the photo disappears, and you have to turn the lights on again (L key again) to get the image to reappear. This doesn't correct itself until you navigate to another photo and then back again.

Vicky
Photo of Daniel Talbot

Daniel Talbot

  • 6 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled LIGHTROOM Lights Out Mode Darkening Whole Screen.

When using lights out mode in Lightroom CC, the entire screen including the image is darkened after I crop.

When I select lights out mode by pressing L, the screen around the image is darkened as I expect. If I then crop the image, everything is darkened - image plus surrounding area.

Lightroom CC on late 2012 iMac, all software up to date. OS X 10.10.3 (Yosemite)
Photo of René Damkot

René Damkot

  • 61 Posts
  • 7 Reply Likes
This reply was created from a merged topic originally titled Lightroom 6 "Lights Out" bug after cropping.

When for instance working in "Lights Dim" mode and cropping an image, after finishing the crop (hitting R), the photo will dim. Going to the next image and back solves this, as does making any kind of other adjustment.

100% repeatable, happens also after restarting LR (didn't try reboot).

MacPro 2010, OSX 10.9.5
Photo of Spike

Spike

  • 4 Posts
  • 0 Reply Likes
I didn't see this bug report and filed the same one. I did find this morning that at least on my system, this can be fixed by turning off the graphics processor usage. It appears to be a problem only while the graphics processor is being used.

OS X 10.9.5
NVIDIA GeForce GTX 775M
Intel Core I7
Photo of Lars D. Terkelsen

Lars D. Terkelsen

  • 12 Posts
  • 16 Reply Likes
This reply was created from a merged topic originally titled Bug when using Lights Off while cropping.

Bug i newest Lightroom CC:
Crop a photo. While in crop, use Lights Off. Press enter to commit to the crop. Now you have an all grey or black screen.
If you turn Light On, the pic is there, but turn Lights Off, and it will disappear again.
Photo of Jonas Drotner Mouritsen

Jonas Drotner Mouritsen

  • 5 Posts
  • 12 Reply Likes
This reply was created from a merged topic originally titled Crop tool bug in Lightroom CC when using the lights-out view modes.

I found a quite annoying bug in Lightroom CC when using the lights-out view modes.

- Select an image in the develop module.
- With the L-key select one of the lights-out modes, dimmed or all black background.
- Select the crop tool (R), crop the image and press ENTER to confirm.
- Bug: Instead of showing the cropped image, the screen goes all grey/black.
- You have to switch to an other image, zoom in or change some of the develop settings to see the image again.

Can anyone replicate this issue?

I always prefer to crop my images using a neutral background, so it is quite annoying that I can’t see the result immediately.

I am running Lightroom version: CC 2015.0.1 on Mac OS 10.9
Photo of Spike

Spike

  • 4 Posts
  • 0 Reply Likes
Try turning off the graphics acceleration as I mention above. While it's still a bug, at least it works with that change.
Photo of Alexander Konovalov

Alexander Konovalov

  • 5 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled Before/After issue in "Lights out" mode. Lightroom CC, iMac 27"..

When I press: L - Y - Y —an image becomes dark, as it was covered by a dark layer.

The same problem with: L - L - Y - Y and with L - \ - \

Here's an example of what I get:

Photo of Terry Livesey

Terry Livesey

  • 4 Posts
  • 3 Reply Likes
This reply was created from a merged topic originally titled Lightroom CC - Lights off when in crop mode vanishes all the display when you com....

Lightroom - When you have lights off and select crop, as soon as you apply it the whole screen goes black and you have to move to the next photo and back to see the adjusted image.
Photo of Hendrik de Jonge

Hendrik de Jonge

  • 2 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled Lights out bug in combination with cropping.

In Lightroom I changed my lights out to 50% and started working on a photo. When I got into the crop tool and applied a crop, the lights of the photo also dimmed to 50%. The photo is now linked to the interface with the lights out.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7272 Posts
  • 1651 Reply Likes
Official Response
This was fixed in the CC 2015.1 / 6.1 Update.
Photo of Alexander Konovalov

Alexander Konovalov

  • 5 Posts
  • 0 Reply Likes
I have just installed this update. The problem still remains (Shortcut combination: L \ \)
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7272 Posts
  • 1651 Reply Likes
Alexander, I think this is a different problem you are seeing. This thread is about the Crop tool. I can duplicate what you are seeing and have filed a bug.
Photo of Alexander Konovalov

Alexander Konovalov

  • 5 Posts
  • 0 Reply Likes
Thank you Rikk!
Photo of Michael Baran

Michael Baran

  • 6 Posts
  • 0 Reply Likes
Hello

In two monitor setup this problem is still present!
Photo of Michael Baran

Michael Baran

  • 6 Posts
  • 0 Reply Likes
Photo of Michael Baran

Michael Baran

  • 6 Posts
  • 0 Reply Likes
sometimes it's full black on 1st or 2nd screen and sometimes is like in the screenshot above

Any help?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 16849 Posts
  • 2819 Reply Likes
What OS version are you on? What version of Lightroom are you running?
Photo of Michael Baran

Michael Baran

  • 6 Posts
  • 0 Reply Likes
I've just updated to windows 10 but this issue was present for several months while I was on windows 7
I use most recent build of Lightroom CC. As i mentioned before this issue was introduced few versions back. (around 6 months ago is my guess)
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 16849 Posts
  • 2819 Reply Likes
Ok. Just to confirm, is your video driver up-to-date? Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver.

Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.
Photo of Michael Baran

Michael Baran

  • 6 Posts
  • 0 Reply Likes
Yes, everything is up to date. During that period, since the "bug" was introduced there were several different driver, lightroom updates and other changes in the system including whole system change to windows 10 (with clean driver installs etc.) nothing helped..