Lightroom CC: Won't update after transferring to a new computer through Migration Assistant (macOS)

  • 1
  • Question
  • Updated 1 year ago
  • (Edited)
I just got a new iMac and transferred Lightroom from my old Macbook to this much newer machine.  LR works fine but for 2 things:
1. I cannot export slide shows on the iMac as I did on the MB.  It hangs up and goes nowhere.
2. I cannot update it...I'm on version 15.9.  When I click on update, I go to Creative Cloud and then nothing happens.  
Can anyone help me with both of these issues?  Are they related?
Photo of Mallory Kates

Mallory Kates

  • 2 Posts
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14046 Posts
  • 1734 Reply Likes
How did you 'transfer' Lightroom? If you dragged and dropped or used User Migration Assistant, all kinds of things can go wrong. I would suggest uninstalling Lightroom and reinstall it.
Photo of Mallory Kates

Mallory Kates

  • 2 Posts
  • 0 Reply Likes
Ohhhhh.....Yes, I DID use Migration assistant. Okay.  I appreciate this answer and it sure makes sense.  Thank you so very much.  I didn't even know how to contact anyone there until Victoria Brampton sent me the link.