Lightroom mobile (Android): Photos don't appear following update

  • 1
  • Problem
  • Updated 9 months ago
  • (Edited)
Since the latest update to the Android version (Feb 2018), no photos appear when I open the app. It still shows 400GB in the account, and 27GB used by the app as local storage.

This in on the Google Pixel 2.
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paul webster

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Posted 9 months ago

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Photo of Arnab Sil

Arnab Sil, Employee

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Hi Paul, Thank you for posting the issue. Can you please let me know how many images were present in the catalog? And also if possible please send in the video of the issue and diagnostic logs to LrAndroid-Feedback@adobe.com.
Steps to generate diagnostic logs:
  1. Launch Lightroom, and tap on top left Hamburger icon to open the Settings Panel.
  2. On Settings Panel, long press on the top left “Lr” icon.
  3. Tap on “Send Feedback” button (appeared after step #2) from settings panel. This will open up your email client after few moments and attach the logs.
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paul webster

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Thanks Arnab. I've just gone back in and the photos and albums seem to have started appearing on the app again. Maybe the update blanks all the files on the phone, and it starts syncing from scratch? Mind you, the app said syncing complete with 0 photos an hour ago. Now seems OK.

We have 59,537 photos in the catalog. 
(Edited)
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Arnab Sil, Employee

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Post upgrade, we are doing some housekeeping and everything works fine, Lightroom CC Android will not sync down the assets again. It will just update the count slowly up to the final asset count (i.e. 59537 in your case).
Let me know if this is not the case, and you see any other issue.