Lightroom Classic 8.2: Crashes when importing since update to macOS 10.14.4

  • 2
  • Problem
  • Updated 9 months ago
  • (Edited)
It happens every times after LR has copied CR2 and autostarting converting to DNG. Converting 2 or 3 picts and then crashes. I have to restart converting manually.
Photo of Antoine Groslier

Antoine Groslier

  • 11 Posts
  • 2 Reply Likes

Posted 1 year ago

  • 2
Photo of Simon Chen

Simon Chen, Principal Computer Scientist

  • 1738 Posts
  • 601 Reply Likes
Please post your Lightroom system info. When Lr crashed, were you able to submit the crash report to Adobe via the crash reporter dialog that came up and enter your email address.

I did a crash report search using your email address, it turned up no hits.
Photo of Antoine Groslier

Antoine Groslier

  • 11 Posts
  • 2 Reply Likes
Sorry, no Adobe crash reporter came op, only the Apple one.
Photo of Antoine Groslier

Antoine Groslier

  • 11 Posts
  • 2 Reply Likes
Lightroom Classic version: 8.2 [ 1204643 ]License: Creative Cloud
Language setting: en
Operating system: Mac OS 10
Version: 10.14.4 [18E226]
Application architecture: x64
Logical processor count: 8
Processor speed: 2,6 GHz
Built-in memory: 16.384,0 MB
Real memory available to Lightroom: 16.384,0 MB
Real memory used by Lightroom: 3.369,7 MB (20,5%)
Virtual memory used by Lightroom: 5.261,9 MB
Memory cache size: 44,5MB
Internal Camera Raw version: 11.2 [ 134 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 368MB / 8191MB (4%)
Camera Raw real memory: 369MB / 16384MB (2%)
Displays: 1) 2560x1440, 2) 2560x1440

Graphics Processor Info: 
Metal: Intel HD Graphics 4000

Application folder: /Applications/Adobe Lightroom Classic CC
Library Path: /Users/antoinegroslier/Pictures/Lightroom library/Groslier/Antoine Groslier-2.lrcat
Settings Folder: /Users/antoinegroslier/Library/Application Support/Adobe/Lightroom

Installed Plugins: 
1) Canon Print Studio Pro
2) iPhoto
3) LRT Export

Config.lua flags: None

AudioDeviceIOBlockSize: 512
AudioDeviceName: Display Audio
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: 12.1x4
CoreImage: true
GL_RENDERER: Intel HD Graphics 4000 OpenGL Engine
GL_VENDOR: Intel Inc.
GL_VERSION: 2.1 INTEL-12.8.38
OGLEnabled: true
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod 
Photo of SatishT

SatishT, Employee

  • 106 Posts
  • 44 Reply Likes
Hi Antoine,

I have sent you a PM regarding some information about this crash. Please respond.

Photo of Antoine Groslier

Antoine Groslier

  • 11 Posts
  • 2 Reply Likes
Turn the face recognition off. That worked for me.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7536 Posts
  • 1726 Reply Likes
Lightroom Classic 8.3 was released today and contained a fix for this issue. Please update to 8.3 and verify that you are no longer seeing the issue. Thank you!
Photo of Aaron Tran

Aaron Tran

  • 1 Post
  • 0 Reply Likes
Hello, I am having this same issue and am on Lightroom Classic 8.4. The iMac shutsoff completely, gives the black screen of death and restarts. Please advise
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7535 Posts
  • 1726 Reply Likes
This sounds like a Mac hardware crash and not a software crash. I would recommend checking out system components (Memory, Drive, GPU, Over Temp, etc). 
Photo of Rashmi Pappu

Rashmi Pappu

  • 1 Post
  • 0 Reply Likes
Were you able to fix this? I have the same issue. Ugh.
Photo of David Golding

David Golding

  • 138 Posts
  • 18 Reply Likes
How much space remains on your computers startup disk?