LR CC 2015.8: Hangs repeatedly; running on latest Windows 10; AMD Radeon HD 6770 graphics latest driver installed. I can Develop one image.

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  • Updated 1 year ago
  • (Edited)
LR CC 2015.8 hangs repeatedly; running on latest Windows 10; AMD Radeon HD 6770 graphics latest driver installed. I can Develop one image, go to the Library, select another image and then click on Develop: The program then hangs, "CatalogName - Adobe Photoshop Lightroom - Library (Not Responding)" And that's the end of my productivity. Other activities have also resulted in hangs, like during the creation of a PSD for an invoked plugin through "Edit in..."

When I started having problems, I uninstalled LR, re-installed from 6.0 (Adobe's instructions on a rollback), updated to 6.7, tested, then used the Creative Cloud app to update to the latest release (CC 2015.8).

Lightroom is useless to me in this state.

Please help!
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Brian D. Tucker

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  • frustrated

Posted 1 year ago

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Dwight DeLong

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how often do you optimize the catalog?
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Brian D. Tucker

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I have been optimizing weekly before backup. I just optimized today. Made no difference.
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Simon Chen, Principal Computer Scientist

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Try turn the GPU acceleration off from the Lightroom preference dialog and see if it helps.
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Brian D. Tucker

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Thank you, Simon Chen, turning off GPU acceleration seems to have solved the problems.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What is the exact version of the AMD driver you have installed? It may help if we could see your Lightroom System Info. Launch Lightroom, and select Help > System Info... and copy/paste the text in a reply.
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Brian D. Tucker

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Thanks for the continuing dialog. Here is the info you requested:

Lightroom version: CC 2015.8 [ 1099473 ]
License: Creative Cloud
Operating system: Windows 10
Version: 10.0
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 4.0 GHz
Built-in memory: 12148.7 MB
Real memory available to Lightroom: 12148.7 MB
Real memory used by Lightroom: 1915.8 MB (15.7%)
Virtual memory used by Lightroom: 2602.5 MB
Memory cache size: 2362.2 MB
Maximum thread count used by Camera Raw: 8
Camera Raw SIMD optimization: SSE2,AVX,AVX2
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1440, 2) 1680x1050
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
Graphics Processor Info:
AMD Radeon HD 6770
Check OpenGL support: Passed
Vendor: ATI Technologies Inc.
Version: 3.3.13397 Core Profile Context 15.200.1055.0
Renderer: AMD Radeon HD 6770
LanguageVersion: 4.40