Lightroom CC: How can I upgrade to 1 TB storage with the Student version?

  • 1
  • Problem
  • Updated 9 months ago
  • Solved
  • (Edited)
So apparently you can't get the extra storage for the student version of
the annual plan.  Rather than the $29.99 + $10.00 I was expecting to pay per month, it would jump to $49.99 + $10.00 per month.  That would be $360 more per year just for for .9 TB more storage.  All of my Microsoft apps, including an exchange email, and 1 TB of syncing storage costs $144. 

What are you guys thinking?  I will just use LR Classic CC and Microsoft to sync. 
Photo of Dean Jones

Dean Jones

  • 6 Posts
  • 1 Reply Like
  • Disappointed

Posted 9 months ago

  • 1
Photo of Rick Spaulding

Rick Spaulding, Champion

  • 564 Posts
  • 221 Reply Likes
Hi Dean,

You should be able to add 1TB to your plan by following these steps:

Go to Adobe.com>

Click “Manage Account”> (you may have to sign in again)

Under “Plans & Products” click “Mange Plan”>

Under “Plan details” click “Switch Plan”>

You should also get a notification when you come within 50% of your remaining storage.

I hope that helps.


Rick

Photo of Dean Jones

Dean Jones

  • 6 Posts
  • 1 Reply Like
That would be awesome if that were true.  My experience has not matched this expectation.

This morning there was a "switch plans" link.  By this afternoon the only option was to "cancel plan".

I worked with tech support and they canceled my plan so I could reset it to a new plan.

After signing me up for the incorrect stuff twice, they told me there was no student version for the Annual Full App 1TB plan. 

Now, I am back to the Annual Full App, 100 GB plan at the starter rate.

I would LOVE to add 1 TB for $10/month.  No one at Adobe seems to know how to do it.
Photo of Dean Jones

Dean Jones

  • 6 Posts
  • 1 Reply Like
For completion's sake, I just checked.  Now I can "switch plans" as you have stated, but have no 1TB plan option available at any price under any of the 10 or so plans offered.  Also, going through all the drop downs I could add Adobe Stock, but never more storage.

So far, this launch appears to be DOA.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14049 Posts
  • 1735 Reply Likes
Hi Dean, If you click on the cloud icon in Lightroom CC, how much of your storage have you used? If over 50% is used, do you see the word "Upgrade" in that dialog as well?

Photo of Dean Jones

Dean Jones

  • 6 Posts
  • 1 Reply Like
Thanks, I tried that last night and all I got was an error.  Today I get the same as above.  I have no option to add the 1TB method.

For clarification, I am now on the "regular" (non-student) annual plan all apps 100 GB of storage and still have no option to upgrade my storage. 
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14049 Posts
  • 1735 Reply Likes
Can you post a screen shot of what you see in the cloud menu like my example above?
Photo of Dean Jones

Dean Jones

  • 6 Posts
  • 1 Reply Like
Not a whole lot to see.  There are 6 total options.  I thought there were 2 per click, but it only moves 1 per click.  All of them are either 100 GB or 20 GB.  Thanks for your help.
Photo of Dean Jones

Dean Jones

  • 6 Posts
  • 1 Reply Like
I found the answer on a different site: https://forums.adobe.com/message/9934935?et=notification.mention#9934935

"Komoda, The way I did it (with help) was that I added the app-specific $9.99 a month Lightroom with 1TB Plan to my Education Creative Cloud plan's account.  To do so go directly to the Lightroom page and buy the plan there, as if you're signing up for the first time.  This worked perfectly, and after I gave it a few minutes to propagate, my version of lightroom now reflects my available cloud space as 1.10 TB. "

I can confirm that this works!

I am not at my PC with all my pics, but I can see on my phone that syncing has started again and I do not have a message stating that I am over my limit.

In addition, I am showing two different plans at adobe.com.

Thanks a lot for helping me get this to work!