Lightroom 9.2.1: Tells me a new version is available

  • 1
  • Problem
  • Updated 3 months ago
  • Solved
  • (Edited)
Hi,

Since a few days, LR 9.2.1 tells me upon startup that a new version is available. Of course, this is wrong. Using the Help | Updates menu has no effect. Adobe CC Desktop says : up to date.



It's the new joke in town.
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Samoreen

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Posted 4 months ago

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Rikk Flohr, Official Rep

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Patrick,

I've had it happen one time on one Windows machine. It hasn't happened on the other machines (1 Windows and 2 Macs).

Has it happened to your more than one time on a single machine?

(Edited)
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Samoreen

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Hi Rikk,

I get this message every day and sometimes multiple times on the same day if I have to relaunch LR. This started last week.
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Santhad Suebsart

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Hi, Samoreen

Yes, Update New 2 day. Windows & Mac
Sign out and Close the application window first. Then open again Sign in  ID. 
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Samoreen

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OK. I'll try this.
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Santhad Suebsart

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My pleasure 
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Rikk Flohr, Official Rep

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I've launched Lightroom 5 times each on:
  • (1) Mac 10.14.6
  • (1) Mac 10.15.4 
  • (2) Win 10 Build 1909
No recurrence so far

Tried a restart of each system and launched twice each - no recurrence. 
I will try it again in 24 hours.

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Samoreen

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By the way, I'm running Windows 10 1909.
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Tom Mickow

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Also happened to me immediately after upgrading to 9.2.1 on one Windows machine, but not another.  Like Rikk, it was one and done for me and hasn't come back.
Both machines are Win10 1909.
(Edited)
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John R. Ellis, Champion

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I see the spurious update alert whenever I switch Preferences > General > Language (at least for English, German, French, and Italian).  That's not something the typical user would do, of course, but maybe it will give a clue to the developers.

Signing out and back in via the Creative Cloud desktop app didn't change the behavior.



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Samoreen

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Ditto for me. I also have to switch languages rather often.
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Johan Elzenga, Champion

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Yes, I got the same dialog when I switched between English and Dutch.
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Rikk Flohr, Official Rep

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That is good clues to write the bug. I will get it logged. Thanks for the report. 

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Sunil Bhaskaran, Official Rep

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Thanks for letting us know.
We are fixing it.

Thanks,
Sunil
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Samoreen

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The problem didn't reappear today, whatever I do. A server side fix ?
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Sunil Bhaskaran, Official Rep

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That's right. It shouldn't happen.

Thanks,
Sunil
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Rikk Flohr, Official Rep

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This was a server-side issue that was resolved. Closing issue.